andrew.cohen
07 Nov 2024, 04:36

RE: RE: play button freezes on my backtesting tab

phill.beaney said: 

wayne.harray said: 

So…who knows how to contact Spotware and get the problem resolved?

I logged a support call on their "Report Technical issue" page, but jugging by the lack of feedback on the forum their busy trying to fix things. Hopefully we'll get some feedback soon.

Pleased to say, so far, I've not seen the problem this morning. 👍

andrew.cohen
07 Nov 2024, 04:36

RE: RE: play button freezes on my backtesting tab

phill.beaney said: 

wayne.harray said: 

So…who knows how to contact Spotware and get the problem resolved?

I logged a support call on their "Report Technical issue" page, but jugging by the lack of feedback on the forum their busy trying to fix things. Hopefully we'll get some feedback soon.

Pleased to say, so far, I've not seen the problem this morning. 👍

andrew.cohen
05 Nov 2024, 17:40 ( Updated at: 06 Nov 2024, 06:07 )

Swiftest Workaround

Having the same problem.

The quickest workaround I've found is to briefly disable and re enable my network connection to prompt cTrader to reconnect.

andrew.cohen
05 Nov 2024, 17:30 ( Updated at: 06 Nov 2024, 06:07 )

Me Too

I have to disable and re-enable my network adapter every few minutes to prompt cTrader to reconnect.

What can I do to resolve this?