almarcha10
17 Aug 2023, 20:50

RE: copytrader does not copy my trades

Spotware said: 

Dear trader,

As far as we can see both accounts still have a leverage of 1:1

Best regards,

cTrader Team

If you look closely at the last screenshot, the leverage of the real accounts is the same 1:100, I only need to change the DEMO account but the real ones are the same

almarcha10
14 Aug 2023, 11:37

RE: copytrader does not copy my trades

Spotware said: 

Dear trader,

Did you create a new following account after you have changed your account's leverage? If not, please stop following with the old account and restart following with a new one, since the old one will still have the old leverage.

Best regards,

cTrader Team

I have changed the leverage to the old account... and it appears to me that both have the same leverage. and if I withdraw the money from the investment I lose €91

almarcha10
14 Aug 2023, 10:27 ( Updated at: 21 Dec 2023, 09:23 )

RE: copytrader does not copy my trades

Spotware said: 

Dear trader,

To investigate further, we need the same information as before. Please provide us with the same screenshots as you did in the last post.

Best regards,

cTrader Team

almarcha10
14 Aug 2023, 09:04

RE: copytrader does not copy my trades

Spotware said: 

Dear trader,

If your follower accounts have the same or higher leverage and the same or higher balance, there should not be any issue.

Best regards,

cTrader Team

Well, on Friday I was operating and the accounts are at the same leverage, maybe not at the same value, but I opened positions of 0.01 to test and I didn't copy them either, could there be some other problem? So if I withdraw the money from the copy I lose €90

almarcha10
11 Aug 2023, 14:26

RE: copytrader does not copy my trades

Spotware said: 

Dear trader,

Your accounts have a 1:1 leverage. You will need a higher leverage in order to follow this strategy.

Best regards,

cTrader Team

 OK, I've already put the other account with the same leverage as the account I traded, at 1:100, so I should copy the trades I perform on one account to the other?

almarcha10
11 Aug 2023, 10:26 ( Updated at: 21 Dec 2023, 09:23 )

RE: copytrader does not copy my trades

I have attached the last operations of the week that have not been copied. I have tried lots from 0.01 to 0.10, but it has not copied in any way, whether in the real account or in the demo account.

Strategy name and link:

Only gold

https://ct.icmarkets.com/copy/strategy/69716