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hussum1
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hussum1

Stoploss wrongfully fullfilled because of downtime in ctrader

cTrader Web
04 Dec 2023, 17:27
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 4
Replies

hussum1
06 Dec 2023, 07:25

RE: Stoploss wrongfully fullfilled because of downtime in ctrader

Hi,

you don't seem to understand the problem!! I was unable to login to close the trade. Please let your manager help you out with this. I was having a technical issue on ctrader side. I couldn't login, and the login is handled by ctrader, not a broker.

 

PanagiotisCharalampous said: 

Hi Hussam,

You have a business relationship with your broker, not with cTrader. Please talk to your broker.

Best regards,

Panagiotis

 

@hussum1

hussum1
05 Dec 2023, 14:59 ( Updated at: 06 Dec 2023, 06:16 )

RE: Stoploss wrongfully fullfilled because of downtime in ctrader

Hi,

this is not a broker issue. I couldn't even login at ctrader, making it a problem at your end, not my broker.

PanagiotisCharalampous said: 

Hi Hussam,

You should contact your broker regarding this matter.

Best regards,

Panagiotis

 

@hussum1
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