philip.hynes
16 Oct 2023, 23:20

RE: RE: I have the same problem

Hi Alex,

I managed to fix it after months of trying!!!

You need to find the "api-ms-win-core-sysinfo-l1-2-0.dll" file online (make sure you scan it with virustotal). Then copy it to your windows/system32 folder. Then restart your computer and it works!

I was so happy once I finally fixed it. I hope you have the same success.

Phil.

philip.hynes
07 Sep 2023, 17:32

RE: RE:

Hi cTrader,

I'm not sure how/why but the above problem went away with the one-before-last version of cTrader. I was using it happily for a few months.

However, with the latest version the problem has come back!

Any ideas?

Phil.

philip.hynes
28 Feb 2023, 18:29

RE:

Spotware said:

Hi Phil,

Can you please advise what processor does your computer use?

Best regards,

cTrader Team

Hi cTrader,

Intel Core i5-4590 CPU @ 3.30Ghz

Before version 4.4.23.11537 of cTrader I did not have any problems, so I'm not sure what has happened now.

Best regards,

Phil.

philip.hynes
27 Feb 2023, 22:09 ( Updated at: 21 Dec 2023, 09:23 )

RE:

Spotware said:

 

Hi Phil,

We received your video. Please make sure you are using the SDK compiler and let us know if you can still reproduce this problem in v4.5.9

Best regards,

cTrader Team

Hi cTrader,

Unfortunately the problem is still the same.

Phil.

philip.hynes
17 Feb 2023, 13:04

RE:

Spotware said:

Hi Phil,

You can send it to community@ctrader.com

Best regards,

cTrader Team

 Hi cTrader team,

Did you have any luck looking at the video I sent you about this problem.

Best regards,

Phil.

philip.hynes
09 Feb 2023, 15:09

RE:

Spotware said:

Hi Phil,

Is it possible to record a video demonstrating what are you looking at?

Best regards,

cTrader Team

Hi Spotware,

Do you have an email address I can contact you on? I have recorded a video but cannot attach it to this message. It is a WMV file size: 580KB.

Thanks,

Phil.

philip.hynes
08 Feb 2023, 22:34

RE:

PanagiotisChar said:

Hi there,

Did you try using 4.6.2 instead?

Aieden Technologies

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Hi again PanagiotisChar,

I tried 4.6.2 on its own. The problem is still the same unfortunately.

Phil.

philip.hynes
07 Feb 2023, 12:50

Hi PanagiotisChar,

I have tried installing it alongside 4.8 and 6. Problem is still the same.

I will try uninstalling the others and using 4.6.2 on its own tomorrow and let you know how I get on.

Thanks,

Phil.