apeskov
24 Jan 2023, 15:43

Hi, Noppanon

Our servers are live.ctraderapi.com and demo.ctraderapi.com. 

This is our area of ​​responsibility

apeskov
24 Jan 2023, 09:11

Good morning
I see that the latency to our servers is good.
Have you asked Quantower about this issue?

apeskov
23 Jan 2023, 14:03

Thanks a lot.

Can you make next commands:

ping live.ctraderapi.com

ping demo.ctraderapi.com

traceroute (if linux) live.ctraderapi.com

traceroute (if linux) demo.ctraderapi.com

tracert (if win) live.ctraderapi.com

tracert (if win) demo.ctraderapi.com

And send result.

apeskov
20 Jan 2023, 09:31 ( Updated at: 20 Jan 2023, 09:40 )

Hi.

What application do you use ? Web, Desktop , mobile ? Version ?

As i understand. You are from Singapore. Could you tell me your ip address ?  You can look it on the website whatismyipaddress.com

apeskov
20 Jan 2023, 09:08 ( Updated at: 21 Dec 2023, 09:23 )

RE: RE:

noppanon said:

apeskov said:

Good afternoon.
Does the problem occur anytime?
Can you send screenshots of the problem(ping, traceroute)? 
Thanks.

 Hi Support,

   The problem is always happens all the time including Asia timezone, Euro timezone and US timezone. Here is the ping time from my application. SG = Singapore. My nearest location is Singapore.

Noppanon

thanks a lot.

we will check

apeskov
18 Jan 2023, 15:49

Good afternoon.
Does the problem occur anytime?
Can you send screenshots of the problem(ping, traceroute)? 
Thanks.