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Replies
fxMinnow
14 Jul 2013, 07:59
( Updated at: 19 Mar 2025, 08:57 )
RE:Please reply my post#12.
Thank you for the information provided. This helps the investigation. We still require some additional information, if you could send us an email to support@ctrader.com with the following:
Account Number
Location (Country)
Frozen currency pair (does that happen for all pairs or specific ones)
Date and Time of freezing( or other trading issue experienced)
Do freezes happen on the Web and Windows at the same moment?
Please reply my post #12 in this thread.
@fxMinnow
fxMinnow
14 Jul 2013, 07:59
( Updated at: 19 Mar 2025, 08:57 )
RE:Please reply my post#12.
Thank you for the information provided. This helps the investigation. We still require some additional information, if you could send us an email to support@ctrader.com with the following:
Account Number
Location (Country)
Frozen currency pair (does that happen for all pairs or specific ones)
Date and Time of freezing( or other trading issue experienced)
Do freezes happen on the Web and Windows at the same moment?
Please reply my post #12 in this thread.
@fxMinnow
fxMinnow
06 Jul 2013, 01:02
( Updated at: 21 Dec 2023, 09:20 )
RE: My internet speed test
Hello,
In order to attach a picture you need to do two steps:
1. click on the browse button below the text area to upload the image.
2. click on the "Add Image" button of the text editor to insert the image to the text area.
@fxMinnow
fxMinnow
06 Jul 2013, 00:46
( Updated at: 19 Mar 2025, 08:57 )
RE: one more question
Thank you for the information provided. This helps the investigation. We still require some additional information, if you could send us an email to support@ctrader.com with the following:
Account Number
Location (Country)
Frozen currency pair (does that happen for all pairs or specific ones)
Date and Time of freezing( or other trading issue experienced)
Do freezes happen on the Web and Windows at the same moment?
1.
We all know forex brokers manipulate prices and spreads.
Is this impossible on the ctrader?
fxpro`s ctrader is ecn.
Recently,spread went to so wide during news events.(include major symbols)
but In the past,that tighted even though news events.
2.
fxpro offer 5dights major symbols only.
minors all 4 dights.
but other ctrader brokers(lqd markets,....) offer 5 dights about all symbols.
Can broker manipulate dights?
@fxMinnow
fxMinnow
06 Jul 2013, 00:21
( Updated at: 19 Mar 2025, 08:57 )
RE:
Thank you for the information provided. This helps the investigation. We still require some additional information, if you could send us an email to support@ctrader.com with the following:
Account Number
Location (Country)
Frozen currency pair (does that happen for all pairs or specific ones)
Date and Time of freezing( or other trading issue experienced)
Do freezes happen on the Web and Windows at the same moment?
I`m recording the issue.
It will help to resolve the issue.
@fxMinnow
fxMinnow
05 Jul 2013, 11:15
RE: Internet speed
image file attach.
image file can`t attach.
This link is speed test info.
http://speed.olleh.com/sw5/qtest/speed/ktsp_result.jsp?DefaultRcvWin=0&custID=gilolle&custIP=112.168.47.202&TestArea=?? ??? ??? ????&prodtName=-&navName=MSIE 8.0&custName=0&OSType=6&CPUTYPE=x86 Family 6 Model 7 Stepping 6&CPUClock=2499 MHz&MEMSIZE=2046 MBytes&MaxMTU=0&TestDate=2013-07-05 17:04:09 &DownLoadSpeedMin=91973&DownLoadSpeedMax=96128&DownLoadSpeedAvg=93896&HopCount=9&CPURate=5&MemoryRate=28&PackDelayTimeMin=1&PackDelayTimeMax=3&PackDelayTimeAvg=1&PackLossRate=0&PackDelayTimeStd=555&UpLoadSpeedMin=90294&UpLoadSpeedMax=96387&UpLoadSpeedAvg=93910&DNSTime=14&MinDelayGame=2&MaxDelayGame=4&AvgDelayGame=2&StdDelayGame=521&PacketLossGame=0&MinJitterGame=0&MaxJitterGame=2&AvgJitterGame=0&StdJitterGame=553&servername=????
@fxMinnow
fxMinnow
05 Jul 2013, 11:14
RE: RE: My internet speed
cAlgo_Fanatic said:First of all let us assure you that there are no requotes with cTrader.
We will have a Journal tab in the future where all pop up messages will be saved.
In order to investigate further, please let us know if you are experiencing freezing on specific occasions or if it seems random, as well as if it is happenning on both cTrader Web and cTrader.
It will also help if we have information about your computer (cpu & ram) and which other applications you are running together with cTrader.
Also, which browser you are using when running cTrader web.
image fiel can`t attach.
@fxMinnow
fxMinnow
05 Jul 2013, 11:12
RE: My internet speed
First of all let us assure you that there are no requotes with cTrader.
We will have a Journal tab in the future where all pop up messages will be saved.
In order to investigate further, please let us know if you are experiencing freezing on specific occasions or if it seems random, as well as if it is happenning on both cTrader Web and cTrader.
It will also help if we have information about your computer (cpu & ram) and which other applications you are running together with cTrader.
Also, which browser you are using when running cTrader web.
@fxMinnow
fxMinnow
05 Jul 2013, 10:50
RE:
First of all let us assure you that there are no requotes with cTrader.
We will have a Journal tab in the future where all pop up messages will be saved.
In order to investigate further, please let us know if you are experiencing freezing on specific occasions or if it seems random, as well as if it is happenning on both cTrader Web and cTrader.
It will also help if we have information about your computer (cpu & ram) and which other applications you are running together with cTrader.
Also, which browser you are using when running cTrader web.
freezing is random.
But It occur often at the big event announcement.
On both desktop ctrader and Web trader.
Browser is chrome.
My Pc.,
Processor
Model : Pentium(R) Dual-Core CPU E5200 @ 2.50GHz
Speed : 2.5GHz
Cores per Processor : 2 Unit(s)
Mainboard : Gigabyte EP31-DS3L
Memory : 2GB DIMM DDR2
Chipset
Model : Giga-Byte P35/G33/G31 Processor to I/O Controller
Front Side Bus Speed : 4x 200MHz (800MHz)
Total Memory : 2GB DIMM DDR2
Memory Bus Speed : 2x 400MHz (800MHz)
Windows System : Microsoft Windows XP Home 5.01.2600 (Service Pack 3)
Video Adapter : NVIDIA
Storage Devices
WDC WD3200AAKS-00L9A0 (320GB)
number of monitors :four (22inch)
I use only trading with my PC.
So unnecessary other programs is not installed.
@fxMinnow
fxMinnow
05 Jul 2013, 10:50
RE:
First of all let us assure you that there are no requotes with cTrader.
We will have a Journal tab in the future where all pop up messages will be saved.
In order to investigate further, please let us know if you are experiencing freezing on specific occasions or if it seems random, as well as if it is happenning on both cTrader Web and cTrader.
It will also help if we have information about your computer (cpu & ram) and which other applications you are running together with cTrader.
Also, which browser you are using when running cTrader web.
freezing is random.
But It occur often at the big event announcement.
On both desktop ctrader and Web trader.
Browser is chrome.
My Pc.,
Processor
Model : Pentium(R) Dual-Core CPU E5200 @ 2.50GHz
Speed : 2.5GHz
Cores per Processor : 2 Unit(s)
Mainboard : Gigabyte EP31-DS3L
Memory : 2GB DIMM DDR2
Chipset
Model : Giga-Byte P35/G33/G31 Processor to I/O Controller
Front Side Bus Speed : 4x 200MHz (800MHz)
Total Memory : 2GB DIMM DDR2
Memory Bus Speed : 2x 400MHz (800MHz)
Windows System : Microsoft Windows XP Home 5.01.2600 (Service Pack 3)
Video Adapter : NVIDIA
Storage Devices
WDC WD3200AAKS-00L9A0 (320GB)
number of monitors :four (22inch)
I use only trading with my PC.
So unnecessary other programs is not installed.
@fxMinnow
fxMinnow
05 Jul 2013, 00:56
My broker is fxpro.
I have been doing trade with fxpro for 6years.
Since fxpro launced ctrader, I have been doing trade with ctrader.
( Both of desktop and web platform .)
Platform is often freezing.
Who`s responsible for this problem?
fxpro`s technical dept.? or ctrader?
No requote?
That`s not true.
Sometimes I heard boing when i close to position.
After boing,
position is closed 1,2 sec. later.
Why do you not save popup messages?
It is very important.
When i complain to broker,
and It is very important proof.
@fxMinnow
fxMinnow
16 Jul 2013, 02:07 ( Updated at: 19 Mar 2025, 08:57 )
RE: RE: RE:Please reply my post#12.
Thank you for your link.
Book A / B Switch....
It is possible on the ctrader.
@fxMinnow