dimiaverilla
24 Jan 2016, 05:44

RE:

womentribes@gmail.com said:

Hi, 

I recently started using ctrader from Pepperstone. The platform is nice but it frequently disconnects and then reconnects. I have MT4 and Ninja trader installed on my system and i never had this issue with either of them. Here are the logs

06/10/2015 02:42:01.323 | Disconnected (Connection failed)
06/10/2015 02:42:03.033 | Logged in. Account: ****** (live). Proxy: NewYork-2
06/10/2015 02:43:07.061 | Disconnected (Connection failed)
06/10/2015 02:43:08.559 | Logged in. Account: ****** (live). Proxy: NewYork-2
06/10/2015 02:44:52.621 | Disconnected (Connection failed)
06/10/2015 02:44:54.117 | Logged in. Account: ******* (live). Proxy: NewYork-2
06/10/2015 03:02:29.311 | Disconnected (Connection failed)
06/10/2015 03:02:30.799 | Logged in. Account: *******(live). Proxy: NewYork-2
06/10/2015 03:40:57.259 | Disconnected (Connection failed)
06/10/2015 03:40:58.748 | Logged in. Account: ******* (live). Proxy: NewYork-2
06/10/2015 03:46:48.119 | Disconnected (Connection failed)
06/10/2015 03:46:49.586 | Logged in. Account: ******* (live). Proxy: NewYork-2
06/10/2015 03:49:18.675 | Disconnected (Connection failed)
06/10/2015 03:49:20.180 | Logged in. Account: ******** (live). Proxy: NewYork-2
06/10/2015 03:51:49.261 | Disconnected (Connection failed)
06/10/2015 03:51:50.742 | Logged in. Account: ******** (live). Proxy: NewYork-2
06/10/2015 03:53:24.813 | Disconnected (Connection failed)
06/10/2015 03:53:26.290 | Logged in. Account: ******** (live). Proxy: NewYork-2
06/10/2015 03:54:50.307 | Disconnected (Connection failed)
 

CT is good for trading but not stable. If this problem didn't resolved. I will probably switch back to MT4. 

 

Yes same here. I'm getting multiple disconnections one after the other and we have premium internet service in our office and home.
This needs to be sorted out or I'll have to go back to MT4 as well. 
I love cTrader for it's execution speeds but the frequent disconnections and the amount of RAM and CPU usage the program has is just a deal breaker.

dimiaverilla
23 Jan 2016, 02:10

I totally agree. I've started a thread on Forex Factory outlining this issue with the Spotware team here: http://www.forexfactory.com/showthread.php?t=559656

Seriously, there's no reason for cTrader to need to use so much RAM and CPU. We want something simple and reliable like MT4 - not something laggy and that crashes and freezes when opening more than 6 to 10 charts. It's sad that Spotware can't address this as this issue has been brought up since 2014.

dimiaverilla
23 Jan 2016, 02:06 ( Updated at: 21 Dec 2023, 09:20 )

dimiaverilla
23 Jan 2016, 02:05

RE:

Spotware said:

Dear Trader,

Thank you for reporting it. We will investigate.

Additionally, could you please provide us with the following information?

• OS version.
• Browser Version 
• Submit troubleshooting information by pressing Ctrl+Alt+Shift+T in cTrader while having cTID window open. You should write "PaindooTrade" in the comment area of the troubleshooting window and let us know once you have done it.

Hi guys,

This is the same issue I'm having at the moment as well. Can you please sort it out? 

I'm using Windows 7 32 bit Service Pack 1
Internet Explorer 8 and Chrome
And I've just updated Java now

None of this should matter though because it was working a few days ago on all my PC's and now it's now. Please fix it.

dimiaverilla
22 Sep 2015, 01:25