vontogr(at)gmail.com
17 Apr 2018, 14:23

Panagiotis,

dont take it personally. I have been project manager for years [working on projects for Microsoft, Sonny Ericsson, Hewlett Packard, etc...] so I know the staff.

The thing is you should have bug database, whatever you name it.

In such database you should have status and importance for each bug.

So regardless the personal changes you should keep and process all important informations.

Needless to say you should NOT use your clients as testers.

You should do bug testing and bug fixing on your side prior to release. But I am sure you know that.

So the question is why dont you manage your product the proper way?

vontogr(at)gmail.com
16 Apr 2018, 16:39

RE: RE:

vontogr(at)gmail.com said:

Panagiotis Charalampous said:

Hi Vontogr,

I am sorry that your problem was not handled as it should, when it should have been handled. I contacted the product team and we are investigating if the problem has been resolved in cTrader 3.0 Beta.  However, as you said, this happened a long time ago therefore I cannot comment on how something was handled when me and many of my colleagues were not in charge of this, as I am not aware of the circumstances back then. On the contrary, I need to highlight the fact that Spotware's management team has recognized that improvement was needed in our communication with the community, therefore it proceeded with the necessary changes and built the appropriate team, structure and procedures so that your feedback is considered in the best possible way.

As far as I am concerned, since the day that I am acting as the Head of Community Management, I always take all comments seriously and place all my effort in resolving your queries as fast as possible, while being your advocate inside the company. I reply to all your questions, I investigate any issues reported and pass all suggestions to the relevant product teams. I believe that many other community members can confirm that this is happening consistently over the last year. If I have missed some of them or if I have not put the appropriate attention to any of your feedback, I assure you this was not intentional.  Concluding, I would like to reassure you and all members of this community that we are committed in continuous improvement in all levels and I am strongly convinced that this is evident in the way our products and services evolve.

Best Regards,

Panagiotis

Panagiotis,

dont take it personally. I have been project manager for years [working on projects for Microsoft, Sonny Ericsson, Hewlett Packard, etc...] so I know the staff.

The thing is you should have bug database, whatever you name it.

In such database you should have status and importance for each bug.

So regardless the personal changes you should keep and process all important informations.

Needless to say you should use your clients as testers.

You should do bug testing and bug fixing on your side prior to release. But I am sure you know that.

So the question is why dont you manage your product the proper way?

Needless to say you should use your clients as testers. ... you should NOT ...

 

 

vontogr(at)gmail.com
16 Apr 2018, 16:38

RE:

Panagiotis Charalampous said:

Hi Vontogr,

I am sorry that your problem was not handled as it should, when it should have been handled. I contacted the product team and we are investigating if the problem has been resolved in cTrader 3.0 Beta.  However, as you said, this happened a long time ago therefore I cannot comment on how something was handled when me and many of my colleagues were not in charge of this, as I am not aware of the circumstances back then. On the contrary, I need to highlight the fact that Spotware's management team has recognized that improvement was needed in our communication with the community, therefore it proceeded with the necessary changes and built the appropriate team, structure and procedures so that your feedback is considered in the best possible way.

As far as I am concerned, since the day that I am acting as the Head of Community Management, I always take all comments seriously and place all my effort in resolving your queries as fast as possible, while being your advocate inside the company. I reply to all your questions, I investigate any issues reported and pass all suggestions to the relevant product teams. I believe that many other community members can confirm that this is happening consistently over the last year. If I have missed some of them or if I have not put the appropriate attention to any of your feedback, I assure you this was not intentional.  Concluding, I would like to reassure you and all members of this community that we are committed in continuous improvement in all levels and I am strongly convinced that this is evident in the way our products and services evolve.

Best Regards,

Panagiotis

Panagiotis,

dont take it personally. I have been project manager for years [working on projects for Microsoft, Sonny Ericsson, Hewlett Packard, etc...] so I know the staff.

The thing is you should have bug database, whatever you name it.

In such database you should have status and importance for each bug.

So regardless the personal changes you should keep and process all important informations.

Needless to say you should use your clients as testers.

You should do bug testing and bug fixing on your side prior to release. But I am sure you know that.

So the question is why dont you manage your product the proper way?

 

vontogr(at)gmail.com
16 Apr 2018, 12:27

RE: RE:

vontogr(at)gmail.com said:

Panagiotis Charalampous said:

Hi Vontogr,

Thanks for your feedback, it is really vaulable. We will be soon releasing cTrader Copy. cTrader Copy will introduce major changes in the way mirroring is taking place so maybe you would like to give it a try.

Best Regards,

Panagiotis

Dear Panagiotis.

 

yor words are kind but I dont believe you respect any feedback.

Why? As I have reported serious issue with CTID login years ago. Nobody even investigated the issue nor fix it. But it is your problem, you are the one loosing the clients not me. So why would I push it.

The issue persist here since 2015

/forum/calgo-support/8526?page=2

It was reported and documented and discussed. You DID NOTHING to fix it.

vontogr(at)gmail.com
16 Apr 2018, 12:19

RE:

Panagiotis Charalampous said:

Hi Vontogr,

Thanks for your feedback, it is really vaulable. We will be soon releasing cTrader Copy. cTrader Copy will introduce major changes in the way mirroring is taking place so maybe you would like to give it a try.

Best Regards,

Panagiotis

Dear Panagiotis.

yor words are kind but I dont believe you respect any feedback.

Why? As I have reported serious issue with CTID login years ago. Nobody even investigated the issue nor fix it. But it is your problem, you are the one loosing the clients not me. So why would I push it.

vontogr(at)gmail.com
16 Apr 2018, 12:11

RE: RE: RE:

mrwillianto.li said:

vontogr(at)gmail.com said:

Panagiotis Charalampous said:

Hi mrwillianto.li,

Thanks for posting in our forum. If you check your Volumes you will see that no Live account is mirroring you. Commissions are paid only by Live accounts, therefore you should not expect any commissions.

Vontogr,

When a demo account is mirroring another account then it cannot become a strategy provider at the same time. Therefore what you describe cannot be achieved, at least with the help of cMirror technology.

Best Regards,

Panagiotis

It is of course achieved by another technology which I will not of course.

Though I have tested it. You guys should limit demo mirroring otherwise cMirror will nevet succeed.

Even though technology itself is good you lack the skill to make it really massively used platform.

 

Yes , I am absolutely agree, Demo account should be only mirroring to Demo Account.  it is unfair to allow demo account  to be able to mirror with Real Account

With all the issues with cMirror I left it.

I am using another provider paying me fixed monthly fee for signal.

I make like 20 times more than on cMirror. Without hassle 

vontogr(at)gmail.com
16 Apr 2018, 12:00

RE:

Panagiotis Charalampous said:

Hi mrwillianto.li,

Thanks for posting in our forum. If you check your Volumes you will see that no Live account is mirroring you. Commissions are paid only by Live accounts, therefore you should not expect any commissions.

Vontogr,

When a demo account is mirroring another account then it cannot become a strategy provider at the same time. Therefore what you describe cannot be achieved, at least with the help of cMirror technology.

Best Regards,

Panagiotis

It is of course achieved by another technology which I will not of course.

Though I have tested it. You guys should limit demo mirroring otherwise cMirror will nevet succeed.

Even though technology itself is good you lack the skill to make it really massively used platform.

 

vontogr(at)gmail.com
16 Apr 2018, 10:34 ( Updated at: 21 Dec 2023, 09:20 )

RE: Commission is not Paid

mrwillianto.li said:

Hi 

SP Account : 2017653

Broker : IC Markets

 

 

 

 

Apparently  I am having the same issue. 

 

My Trading Positions appear to be successfully mirrored , but yet I don't receive any commission 

cMirror simply sucks. People are coyping the trades to demo fro free and then mirror them to real account. So you dont get paid and you cant even delete provider account when there are open trades.

vontogr(at)gmail.com
21 Feb 2017, 12:34

RE: RE: RE:

1013330 said:

1013330 said:

1013330 said:

spotware is forcing their ct id login over account login more and more, all this pop up windows and new tab in browser

also ctrader has only half functionality without ctid login like workspaces

 

the question is SPOTWARE OMG did you fix the disconnection issue mentioned hre years ago?

or are you forcing users to use feature that is malfunctional and causing ctrader to disconnect and loose control over open trades?

 

I have NOT seen a note here that this issue was fixed and PLEASE dont asnwer with your usual - send us report - this issue is well known and replicated over various users/suystem/verisons/configuration - it is YOUR issue and not users.

I am willing to use the feature WHEN i know it is working and not crippling my trading which is over all positive - without ct id login 

https://www.myfxbook.com/members/togr/oscillatortradersway/1754580

Waiting for answer. 

Anybody here? This is blocking issue of otherwise great trading platform (apart from trailing stop, which works better on mt4)

Right now I found out the issue was still not fixed. 

My algo on myserver was working for monhts without single issue. Just one day with ct id login and system became disconnected so trades were no longer managed.

You are not spotware but CRAPware.

 

 

Guys if you are not able to fix it for years why do you push it so much?

vontogr(at)gmail.com
13 Feb 2017, 10:40

RE: RE:

1013330 said:

1013330 said:

spotware is forcing their ct id login over account login more and more, all this pop up windows and new tab in browser

also ctrader has only half functionality without ctid login like workspaces

 

the question is SPOTWARE OMG did you fix the disconnection issue mentioned hre years ago?

or are you forcing users to use feature that is malfunctional and causing ctrader to disconnect and loose control over open trades?

 

I have NOT seen a note here that this issue was fixed and PLEASE dont asnwer with your usual - send us report - this issue is well known and replicated over various users/suystem/verisons/configuration - it is YOUR issue and not users.

I am willing to use the feature WHEN i know it is working and not crippling my trading which is over all positive - without ct id login 

https://www.myfxbook.com/members/togr/oscillatortradersway/1754580

Waiting for answer. 

Anybody here? This is blocking issue of otherwise great trading platform (apart from trailing stop, which works better on mt4)

Right now I found out the issue was still not fixed. 

My algo on myserver was working for monhts without single issue. Just one day with ct id login and system became disconnected so trades were no longer managed.

You are not spotware but CRAPware.

vontogr(at)gmail.com
08 Feb 2017, 18:32

RE:

1013330 said:

spotware is forcing their ct id login over account login more and more, all this pop up windows and new tab in browser

also ctrader has only half functionality without ctid login like workspaces

 

the question is SPOTWARE OMG did you fix the disconnection issue mentioned hre years ago?

or are you forcing users to use feature that is malfunctional and causing ctrader to disconnect and loose control over open trades?

 

I have NOT seen a note here that this issue was fixed and PLEASE dont asnwer with your usual - send us report - this issue is well known and replicated over various users/suystem/verisons/configuration - it is YOUR issue and not users.

I am willing to use the feature WHEN i know it is working and not crippling my trading which is over all positive - without ct id login 

https://www.myfxbook.com/members/togr/oscillatortradersway/1754580

Waiting for answer. 

Anybody here? This is blocking issue of otherwise great trading platform (apart from trailing stop, which works better on mt4)

vontogr(at)gmail.com
08 Feb 2017, 11:01

spotware is forcing their ct id login over account login more and more, all this pop up windows and new tab in browser

also ctrader has only half functionality without ctid login like workspaces

the question is SPOTWARE OMG did you fix the disconnection issue mentioned hre years ago?

or are you forcing users to use feature that is malfunctional and causing ctrader to disconnect and loose control over open trades?

I have NOT seen a note here that this issue was fixed and PLEASE dont asnwer with your usual - send us report - this issue is well known and replicated over various users/suystem/verisons/configuration - it is YOUR issue and not users.

I am willing to use the feature WHEN i know it is working and not crippling my trading which is over all positive - without ct id login 

https://www.myfxbook.com/members/togr/oscillatortradersway/1754580

Waiting for answer. 

vontogr(at)gmail.com
22 Nov 2016, 16:29

vontogr(at)gmail.com
08 Nov 2016, 14:04

Exactly

SOLUTION:

Do not login with cTRADER ID.  Just login with your BROKER ID and now it is working quite well with me.  No disconnection and manual re-login.   I have been running my cBOT on a VPS, upgraded it also on SPOTWARE recommendation but of no use. Until I disconnected my platform from cTRADER ID.

CTID login broken.

Spotware knows about issue for at least a year

They are forcing users to use it and they are not willing to fix it.

What a crap!

vontogr(at)gmail.com
26 Apr 2016, 13:02

vontogr(at)gmail.com
29 Mar 2016, 17:26

RE:

GoldnOil750 said:

Hi All,

This problem is persistent for quite some time and SPOTWARE is doing nothing about it but just keep on giving statements.  I have reported this earlier and was really mad, as PRICE FEED gets cut off, and one has to now stop the cBOT, etc....  not to mention sometime it does connect by itself. 

/forum/cbot-support/7869

(*check my complain.  has been months)

SOLUTION:

Do not login with cTRADER ID.  Just login with your BROKER ID and now it is working quite well with me.  No disconnection and manual re-login.   I have been running my cBOT on a VPS, upgraded it also on SPOTWARE recommendation but of no use. Until I disconnected my platform from cTRADER ID.

 

Thank you

///S.Khan

Thank you very much for the tip.

I got disconnection every weekend. They did not help. They just blame my PC connectivity. I have dedicated 1GB link BTW :)

I will try your solution

vontogr(at)gmail.com
14 Mar 2016, 10:32

RE: RE:

.ics said:

Spotware said:

Dear .ics,

Could you please perform the steps described in our previous post?

Dear Spotware,

Info sent.

It happened again, after weekend all my ctrader instances get disconnected from account so trades were not handled. What a shame.

Simply clicking login button in right top corner fixed the isse

vontogr(at)gmail.com
11 Mar 2016, 17:56

RE:

Spotware said:

Dear .ics,

Could you please perform the steps described in our previous post?

What are these mythical steps?

vontogr(at)gmail.com
08 Mar 2016, 17:33

RE:

I will when this happens next time Spotware said:

Dear Trader,

Could you please send the following information to troubleshooting@spotware.com?

• Screenshots showing your issues

• Computer Specifications

• OS Version

• Internet Connection bandwidth

• The Journal for each Broker you have this issue. Your journal is located at: C:\Users\%USERNAME%\Documents\cTrader\Journals\%BROKERNAME%

Submit us troubleshooting information when you experience this by pressing Ctrl+Alt+Shift+T. Please put your cTID  “1013330” in the comments section of the troubleshooting information window and send as email to troubleshooting@spotware.com with a full screenshot attached showing that you submitted it.

vontogr(at)gmail.com
29 Feb 2016, 15:27

RE: RE:

1013330 said:

I provide signal for a fee so I do not want demo accounts to copy signal for free and then transfer trades to real account for free.

This was reported long time ago, why did you not fix it? This cripple the whole otherwise great platform

Spotware said:

Dear Trader,

The mirrored volume was from demo accounts. You receive commissions only when you are mirrored by live accounts. In our next release, we will split the mirrored (total) field to mirrored total and mirrored live.

I do not want account being copied to demo for free and than transferred via local copier to real. Will you address the issue or not??