thatandy
11 Nov 2022, 11:15 ( Updated at: 21 Dec 2023, 09:23 )

RE:

Spotware said:

Dear traders,

We have investigated the reports thoroughly and we can see that the following events took place

Trades on followers accounts missing from strategy provider

The strategy provider has made deposits and withdrawals that caused equity to equity readjustments to followers and positions to be opened and closed.

cServer Stop Outs

A lot of stop outs have been triggered for this strategy. These trades are marked as trades coming from cServer. Stop out ever might be different between brokers and accounts. so they might take place at a different time for each follower.

Best regards,

cTrader Team

Hi Ctrader Team, 

Deposit and withdrawal to open and close unexpected trades do not make sense when NO TRADING POSITIONS WERE OPEN AT ALL. 

Please see below the strategy provider statement. No positions were opening during the time of the withdrawal, 
All trades were closed before withdrawal happened, are these trades expected to open even if 0 positions were opened on the strategy provider account?
Does any withdrawal have a chance to open unexpected trade? We need to understand better to avoid this happening in the future. 

Trading Timestamp

Withdraw Timestamp

thatandy
10 Nov 2022, 11:50 ( Updated at: 21 Dec 2023, 09:23 )

RE:

Spotware said:

Hi hzha0067,

After investigating the above case, it seems the follower stopped following the strategy and restarted after a while.

Best regards,

cTrader Team

As you can see from the follower account, all those positions are opened via Ctrader Copy Channel, we are keen to know how these were opened, it seems not copying as the provider does not have such positions. 

thatandy
10 Nov 2022, 11:44

Re:Ctrader Team

Hi Ctrader Team, 

We noticed the follower accounts were opening many positions unexpectedly whereas the master account did not have such positions opened.

We talked with the strategy provider and we asked followers to close any trades that are not showing on the strategy provider account.

We are really worried more unexpected positions will be opened in the follower accounts, so we stop the strategy. After a couple of hours, we reopen the strategy. 

As you can see, hitcola also reported facing the same issue, which was before we stop the strategy yesterday. 

There are many users still awaiting this to be fixed to restart copying. 

That will be really helpful if you can investigate further, and let us know why those positions were opened unexpectedly. How can we avoid this happnes in the future? 

thanks, 

thatandy
09 Nov 2022, 10:22 ( Updated at: 21 Dec 2023, 09:23 )

Additional Information for the issue.

hello, 

We have issues with ctrader copy, copier accounts were opening trades that do not exist in the strategy provider account. 

STRATEGY NAME : win by odds x 3

FOLLOWER BROKER AND ACCOUNT NUMBER : ICMARKETS (1250679)

The trades(Highlighted) are unexpectedly opened in the copier account, which was not opened from the strategy provider account. 

Copy Account Screenshot -

Highlighted Trades do not exist in the strategy provider account 

Strategy Provider Account -