VahidFX
02 May 2019, 23:08

RE: RE:

Forex Trader said:

Panagiotis Charalampous said:

Hi Forex Trader,

Our development team is checking this issue.

Best Regards,

Panagiotis

But I still have the problem and I cannot entern to ctrader-copy site!!

I finally managed to fix the problem. There was a problem with my system. Thanks

VahidFX
02 May 2019, 17:58

RE:

Panagiotis Charalampous said:

Hi Forex Trader,

Our development team is checking this issue.

Best Regards,

Panagiotis

But I still have the problem and I cannot entern to ctrader-copy site!!

VahidFX
11 Apr 2019, 21:44 ( Updated at: 21 Dec 2023, 09:21 )

RE:

Panagiotis Charalampous said:

Hi Forex Trader,

What is the exact problem? Do you get any messages? Can you post a screenshot?

Best Regards,

Panagiotis

Dear Panagiotis Charalampous,

Thank you for your answer,

until 2 days ago I have not any problems with Ctrader-Copy Site but now All of my internet browsers cannot open the site. i got this message :

Your browser cannot run this application, Please install a supported browser for the best trading experience on the web

you can see in these screen shots that i update them but i have the problem yet!

Best Regards,

Forex Trader

VahidFX
24 Feb 2018, 17:25

RE:

patrick.sifneos@gmail.com said:

Hello there

When cTRader/cAlgo starts, it  connects to the last account used and stays connected. So far everthing ok. Changing to another account, starts to reconnect every 5 seconds. So, to change account, we now need always to restart the application.

Is this a Spotware or an FXPro bug?

Thanks!

Patrick

Hello, I have this problem with Ctrader Platform too. it reconnects every 5 seconds!

VahidFX
05 Oct 2017, 12:08

RE:

Forex Trader said:

Hello Spotware, I became a signal provider. someone started mirroring his live account to my live account. in my positions he paied the mirroring commission but it is not added to my account. why? 

can anyone help?

also i mirrored another one of my account to my signal provider account. because i wanted to see how the commission work? but it was not work when i get position. i mean the commission didnot add to my account!

VahidFX
16 Jul 2016, 15:34

RE:

Thank you ironmine

you're right.

ironmine said:

Don't use workspace feature, it's buggy and it will mess up your trading.

VahidFX
27 Jun 2016, 16:40

RE:

Spotware said:

Dear Trader,

Please contact your Broker regarding this.

I did contacted my broker (Fibogroup), but the problem is existed yet.!

VahidFX
16 Jun 2016, 11:29 ( Updated at: 21 Dec 2023, 09:20 )

RE:

vahid100 said:

Another Problem! Look at the messages in these pictures

VahidFX
16 Jun 2016, 11:25 ( Updated at: 21 Dec 2023, 09:20 )

Another Problem! Look at the messages in these pictures

VahidFX
04 May 2016, 11:25 ( Updated at: 21 Dec 2023, 09:20 )

RE:

Spotware said:

Dear Trader,

As said, could you please send us a full screenshot at troubleshooting@spotware.com showing that you have the "Market Sentiment" checked and that it's not visible on the chart?

The reason we ask for full screenshots is to be able to see all information we need to be able to assist you

VahidFX
04 May 2016, 09:31 ( Updated at: 21 Dec 2023, 09:20 )

RE:

yes, Exactly, in fact i lost a few something after last update:

1- the past month Candel in monthly time frame

2- the market sentiment

3- i can't access to my workspaces

Sorry for my english...

on all Symbol... on timefrime month don't draw the past month (March...

 

Please help me.

VahidFX
03 May 2016, 19:40

RE:

katsumi.achi said:

When I try to create a new workspace, I got an error message.

"An error occurred during logging to cTID. Please retry to try again."

Please help.

me too :-|

VahidFX
03 May 2016, 19:05 ( Updated at: 21 Dec 2023, 09:20 )

RE:

Spotware said:

Dear Trader,

Could you please send us a full screenshot at troubleshooting@spotware.com showing that you have the "Market Sentiment" checked and that it's not visible on the chart?

VahidFX
03 May 2016, 16:31 ( Updated at: 21 Dec 2023, 09:20 )

RE:

 the "Market Sentiment" field has tick but there is the problem yet.

Dear Trader,

We kindly ask you to go the Viewing Options and check the "Market Sentiment" field.

VahidFX
30 Apr 2016, 20:56 ( Updated at: 21 Dec 2023, 09:20 )

VahidFX
30 Apr 2016, 20:19

yes, I Can't Connect to the server of Calgo and ctrader After Latest Update too!

VahidFX
21 Apr 2016, 18:58

EventData

cTrader.exe

1.35.64939.34809

5717312e

KERNEL32.dll

6.0.6002.18704

5065ccb6

e0434352

0003fc16

VahidFX
21 Apr 2016, 18:54 ( Updated at: 21 Dec 2023, 09:20 )

VahidFX
21 Apr 2016, 18:52 ( Updated at: 21 Dec 2023, 09:20 )

VahidFX
21 Apr 2016, 09:37

press Shift+Ctrl+Alt+T. It will send them the troubleshooting information.