hughgallagher2
28 Feb 2024, 23:15 ( Updated at: 29 Feb 2024, 07:41 )

RE: Withdrawal and Deposit of Funds by Strategy Provider While Trades are Open Causing Losses to Copiers

PanagiotisCharalampous said: 

Hi Kevin,

This is clearly described in the help files, therefore the strategy providers should be fully aware of how cTrader Copy works

https://help.ctrader.com/ctrader-copy/?h=equity#equity-to-equity-ratio

Best regards,

Panagiotis

There is absolutely NO WAY that most of SP's on your platform will read your help files. You should be doing MUCH MORE to protect copiers, which, by the way… will protect your own business. Unfortunately, ctrader/spotware simply DOES NOT seem to understand this concept. Firstly you have very little oversight over SP's. This thread is just one example of many isn't it. So for example, when somebody becomes an SP, the problem that was raised by the OP about SP's withdrawing capital, and the problems and loss it can cause copiers, SHOULD BE FLASHED UP CLEARLY IN FRONT OF THE EYES OF THE SP…so that they are aware, not hidden away in a help file that 99.9% of the traders on ctrader that become a SP simply will not read. 

hughgallagher2
28 Feb 2024, 23:15 ( Updated at: 29 Feb 2024, 07:41 )

RE: Withdrawal and Deposit of Funds by Strategy Provider While Trades are Open Causing Losses to Copiers

PanagiotisCharalampous said: 

Hi Kevin,

This is clearly described in the help files, therefore the strategy providers should be fully aware of how cTrader Copy works

https://help.ctrader.com/ctrader-copy/?h=equity#equity-to-equity-ratio

Best regards,

Panagiotis

There is absolutely NO WAY that most of SP's on your platform will read your help files. You should be doing MUCH MORE to protect copiers, which, by the way… will protect your own business. Unfortunately, ctrader/spotware simply DOES NOT seem to understand this concept. Firstly you have very little oversight over SP's. This thread is just one example of many isn't it. So for example, when somebody becomes an SP, the problem that was raised by the OP about SP's withdrawing capital, and the problems and loss it can cause copiers, SHOULD BE FLASHED UP CLEARLY IN FRONT OF THE EYES OF THE SP…so that they are aware, not hidden away in a help file that 99.9% of the traders on ctrader that become a SP simply will not read. 

hughgallagher2
15 Nov 2022, 21:30

@ctrader Team .... there has quite clearly been a screwed up here with trades being placed that should not have been?

Are you denying that trades were placed on copier accounts that were not placed by the wbox3 trader?