i.maghsoud
19 Sep 2021, 13:36

RE: RE: RE: RE: RE: Exactly same issue

amusleh said:

mohanrajdeenadayalan said:

pepperstone

iphone 11 Pro 256 GB

iphone software 14.6

c trader version 4.1.54294

 

amusleh said:

witmq said:

myrtlegonzalez73 said:

Hello,

I've been troubleshooting this same problem as well, where it wont connect to ctrader server on Telstra 4G mobile network, seems to
be after a recent update, where its been rock solid for last 6 months.

I also tried the legacy app with same symtoms.

I have also updated to IOS 14.4.2 on both iphone x and ipad and doesn't work on 4G network and works always when on wifi network

I couldn't see how the ISP blocking as the same device same IOS same app that wont connect on 4G connects immediately on telstra wifi

I've also deleted the app and its data and re signed in again and get exact same issue

Lastly I just tried connecting from ipad wifi only device using my ios iPhone as hotspot and works yet wont work directly from iphone unless it is connection to wifi.

 

Hi there,

I’ve been on undergoing with exactly the same issue and advised from Telstra support to contact CTrader support as per case ref.# 16500936. At the moment I’m looking forward to what solution of it. 
 

Hi,

Can you give me these details please:

• Your broker name
• cTrader app version
• Your phone model
• Your phone OS version

 

- Pepperstone

- 4.2.54296

-Iphone 6s

- IOS 14.4

- Telstra 4G (Boost mobile service provider)

 

i.maghsoud
19 Sep 2021, 13:31

RE: RE:

tradex1 said:

Hi Panagiotis

I've been troubleshooting this same problem as well, where it wont connect to ctradr server on Telstra 4G mobile network, seems to
be after a recent update, where its been rock solid for last 6 months.

I also tried the legacy app with same symtoms.

I have also updated to IOS 14.4.2 on both iphone x and ipad and doesnt work on 4G network and works always when on wifi network

I couldn't see how the ISP blocking as the same device same IOS same app that wont connect on 4G connects immediately on telstra wifi

I've also deleted the app and its data and re signed in again and get exact same issue

Lastly I just tried connecting from ipad wiif only device using my ios iPhone as hotspot and works yet wont work directly from iphone unless it is connection to wifi 

Hi All

I am using the Telstra 4G (Boost provider) network and having the same issue. I am updated the Pepperstone Ctrader on my IOS iPhone, the problem still persists. would appreciate suggestions.