suefletcher1951
15 Sep 2021, 00:10

RE:

Hi Panagiotis,

Thanks for your reply - however, the leverage is the same and the account balance is roughly the same. Is there any support I can get to investigate and confirm the reason for this? The FAQ doesn't seem to provide any more detail either.

Thanks

Sue

PanagiotisCharalampous said:

Hi Sue,

There are several reasons that can cause this. You can read them here. It seems to me that this is a leverage issue. Your strategy provider opens positions with the minimum allowed trading volume with a 15k account. This means that your account, which is 30x smaller that the strategy provider, will need at least 30x more margin to open this positions. Obviously a 1:30 leverage is not enough.

Best Regards,

Panagiotis 

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