witmq
26 Jul 2021, 16:15

RE: Exactly same issue

myrtlegonzalez73 said:

Hello,

I've been troubleshooting this same problem as well, where it wont connect to ctrader server on Telstra 4G mobile network, seems to
be after a recent update, where its been rock solid for last 6 months.

I also tried the legacy app with same symtoms.

I have also updated to IOS 14.4.2 on both iphone x and ipad and doesn't work on 4G network and works always when on wifi network

I couldn't see how the ISP blocking as the same device same IOS same app that wont connect on 4G connects immediately on telstra wifi

I've also deleted the app and its data and re signed in again and get exact same issue

Lastly I just tried connecting from ipad wifi only device using my ios iPhone as hotspot and works yet wont work directly from iphone unless it is connection to wifi.

Hi there,

I’ve been on undergoing with exactly the same issue and advised from Telstra support to contact CTrader support as per case ref.# 16500936. At the moment I’m looking forward to what solution of it.