scalping382
08 Nov 2024, 09:06 ( Updated at: 08 Nov 2024, 10:18 )

RE: cTrader web NOT usable lately!!

PanagiotisCharalampous said: 

Hi there,

Thank you for reporting this issue. Could you please send us some troubleshooting information the next time this happens? Please paste a link to this discussion inside the text box before you submit it.

Best regards,

Panagiotis
 

Hello,

I have the same issues as the person that started this thread and have had them for a while now. Also, it is not possible to save my workspace. After refresh or re-start of chrome, the workspace changes back to the state before saving. cTrader also very often freezes after closing a position and I have to refresh the page. Last, the link for sending troubleshooting information and the video has nothing to do with today's cTrader web version.

Regards,

Kenneth

scalping382
07 Mar 2022, 13:03

RE: Review

It looks like it's working fine now. 

scalping382
25 Feb 2022, 09:27

RE:

Hello,

Sorry, but because of security I can't allow access to my computer via TeamViewer. The problem is somewhat consistent as shown in the attached video and on top of that as you can also see in the attached video, when right-clicking in lower part of a chart, sometimes the menu dropdown goes down and outside the screen. I have tried clearing browser history, cookies and all the standard procedures multiple times but it doesn't seem to help.

scalping382
21 Feb 2022, 19:09

RE:

Hi,

It seems to be working now.

Thanks!

scalping382
21 Feb 2022, 12:08

RE:

The video file is restored, my bad.

scalping382
18 Feb 2022, 14:47

RE:

Please have a look at the videos. It works sometimes after changing to either single, multi or free chart modes as you can see in the videos, but it's seems sort of random if it works or not.

Thanks.

PanagiotisCharalampous said:

Hi peak2020,

I just tried this and it works fine. Can you provide more information e.g. record a video demonstrating this behavior?

Best Regards,

Panagiotis 

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