horrido
21 May 2021, 11:48

RE:

PanagiotisCharalampous said:

Hi horrido,

It's a separate infrastructure. Talk to your broker and they will understand.

Best Regards,

Panagiotis 

Join us on Telegram

They confirmed that the accounts were on the same white label. (Whatever that is)

horrido
20 May 2021, 09:59

RE:

PanagiotisCharalampous said:

Hi horrido,

Talk to your broker to make sure both accounts are on the same white label.

Best Regards,

Panagiotis 

Join us on Telegram

Hi Panagiotis,

your wrote the same reply to wickusvdwalt1  and I did not understand it the first time either. What is a white label?

horrido
19 May 2021, 21:25 ( Updated at: 21 Dec 2023, 09:22 )

RE: Cannot choose other account

PanagiotisCharalampous said:

Hi wickusvdwalt1,

If you want to receive fees from providing a strategy, you should create a separate live account and set it in the relevant field. See below

Best Regards,

Panagiotis 

Join us on Telegram

I experience the same problem: I have opened a second live account, but in the field "account for fees" I can only see one of my two live accounts. And yes, they are under the same CTrader-ID (I even sent money from one to the other).

Thanks in advance.