ctid2950011
09 Mar 2021, 14:25 ( Updated at: 21 Dec 2023, 09:22 )

RE:

PanagiotisCharalampous said:

Hi ctid2950011,

Thanks. From now and on, you need to have a separate live account to deposit your fees. Therefore ask your broker to create you a new live account and use it to receive your fees.

Best Regards,

Panagiotis 

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Hi, i have no trouble receiving fees.

Its the description on the strategy that C-trader platform is having the issue.

It does not make any sense that the description have anything to do with the fee or live account.

Thanks

ctid2950011
09 Mar 2021, 10:28

RE:

PanagiotisCharalampous said:

Hi ctid2950011,

When you hover over the Save Changes button, you should be getting a message. What does it say?

Best Regards,

Panagiotis 

Join us on Telegram

Hi, it says unable to detect any changes when at start. Then after i make amendments on description. it shows "Your account for fees should be different from your strategy account if any of your fees are set to positive values.

ctid2950011
09 Mar 2021, 03:35 ( Updated at: 21 Dec 2023, 09:22 )

RE:

PanagiotisCharalampous said:

Hi again,

Unfortunately there is no video

In any case, the description has a limit in characters. Make sure this is not caused because of a too long description.

Best Regards,

Panagiotis 

Join us on Telegram

Good day,

Please revisit link again.  The initial link was wrong.

https://vimeo.com/520826500

Thank you.

ctid2950011
08 Mar 2021, 09:49

RE:

PanagiotisCharalampous said:

Hi ctid2950011,

Can you please explain what is the problem? Can you share some screenshots or maybe a video?

Best Regards,

Panagiotis 

Join us on Telegram

Good day,

All strategy providers are able to amend their fees charges and strategy description from time to time.  However, for strategy description is currently unable to be edited at all.

Link video as provided.

https://vimeo.com/520826500

Thanks