8fold
25 Nov 2016, 09:47

Issue solved. Commissions are being credited at this moment.

8fold
05 May 2015, 07:37

RE:

Spotware said:

Hello!

We're glad to inform you that the commissions issue was fixed and released this weekend. All missed commissions should be transferred to your Signal Provider's account.

Please check.

 

All further commissions will be fully transferred on regular nightly basis.

 

Sorry for inconvenience,

And thanks for your patience!

 

Spotware Team

I have checked. The Signal Providers account stated above was credited an additional $5.29. However, I was expecting $8.86. This is not about the absolute values (as these are non-essential ammounts), but this was a test. Shouldn't the Signal Provider receive 100% of what signals followers are charged?

8fold
28 Apr 2015, 09:34

RE:

Spotware said:

We deeply investigated this issue and can confirm that there is an issue in cMirror. We will fix this bug as soon as possible and lost commissions will be credited to signal providers.

It's been a while now. I still haven't received anything and I would like to start delivering service but I cannot yet under these circumstances.

What are the updates on this?

Thank you,

8fold

8fold
09 Apr 2015, 16:12

That is good news!

Please let us know when this issue is resolved. Perhaps in this thread.

Thank you!

8fold
06 Apr 2015, 18:48

Hey Andrew,

It has been developed. It is called cMirror. Go to https://www.cmirror.com/ and to http://help.spotware.com/cmirror for help.

Trade safe!

8fold

8fold
04 Apr 2015, 08:35

Dear cTrader support,

I feel this is a very important issue, as it prevents people from using cMirror. Why is this topic being neglected?

It makes us feel you really don't care.

Thanks,

8fold