Please note that advanced protection works on the client side i.e. it is executed on your computer. Unfortunately there is no way to know what was happening on your computer at that time e.g. if it was turned on, if your browser was working fine, if there was a connection to the internet etc. We did not have any other reports of malfunction for this functionality, so we can assume that this is caused by a local problem.
PanosCharalampous
11 Nov 2020, 13:47
Hi EducationalTrades,
Please note that advanced protection works on the client side i.e. it is executed on your computer. Unfortunately there is no way to know what was happening on your computer at that time e.g. if it was turned on, if your browser was working fine, if there was a connection to the internet etc. We did not have any other reports of malfunction for this functionality, so we can assume that this is caused by a local problem.
Best Regards,
Panagiotis
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