sriFX
30 Mar 2021, 12:40

Any update on above issue please

Any update on above issue please

sriFX
08 Mar 2021, 13:27 ( Updated at: 08 Mar 2021, 13:29 )

RE:

PanagiotisCharalampous said:

Hi m.creku,

Can we have your account number and broker? 

Best Regards,

Panagiotis 

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Hi Panagiotis ,

My Account Number is :1170221

Broker is : IC Markets

Thanks,

sriFX
08 Dec 2020, 08:57

RE: RE:

Hmm received the response from broker .

The trades closed not because of margin requirement , when the stratagy provider withdraw or deposit funds from his account all the open postions will be adjusted according to his balance .

sriFX
03 Dec 2020, 00:36 ( Updated at: 21 Dec 2023, 09:22 )

RE:

Hi Panagiotis ,

Not sure what your refering all about smart stop as i mentioned this not happen for one account , the same issue also happen with Relax who is most copied and the draw down for this account may be  less than 30%  on that time .

Below are the wrong trades , which happned on the same time 

sriFX
02 Dec 2020, 14:14 ( Updated at: 21 Dec 2023, 09:22 )

RE:

Hi Panagiotis ,

Your missing a point here all my Open postions are still aligned and opened as like stratagy provider the same you can see in screen shot above (17 opening postions ).

So all these historical closed trades some kind of a bug in Ctrader copy platform. because non of these trades not exists in stratagy provider.

sriFX
02 Dec 2020, 11:24

RE:

PanagiotisCharalampous said:

Hi m.creku,

At a first glance, it seems like a stop out due to margin requirements. Your margin level seems very low. Did you check this with your broker?

Best Regards,

Panagiotis 

Join us on Telegram

No that is not the case , I removed my equity stop loss also as mentioned my open postions with stragy provider in sync . I raised the issue now waiting for response .