ryclee
23 Jun 2021, 17:17

Hi Panagiotis

Ok all seems fine now. I have reinstalled cTrader Desktop on a new laptop and its now working just fine. Probably on the old laptop, cTrader had to be clean installed after your fix, but since I have upgraded my hardware, that is something I won't be doing.

On the android tablet, just uninstalled cTrader and reinstalled...now also working.

Thanks for your help! Cheers!

ryclee
21 Jun 2021, 17:37 ( Updated at: 21 Dec 2023, 09:22 )

This is also evident on the android platform as attached, thanks.

ryclee
21 Jun 2021, 17:24 ( Updated at: 21 Dec 2023, 09:22 )

Hi Panagiotis

Thanks for your reply. Attached please find the screenshots of affected symbols (non-exhaustive I'm sure) showing the problem on H1 timeframe only - other lower timeframes can exhibit the same issue. These are fresh screenshots just taken. Fyi, I'd provided pretty much the same info to my broker around the same time this issue was reported a couple of weeks ago.

Please kindly advise a way for me to communicate my live account numbers to you out of the public domain.

Thanks.   

ryclee
18 Jun 2021, 14:57

Hi Panagiotis

Apologies for late reply as I found the charts on my regular laptop until now still having those missing data points issue and didn't have a chance to look further into it until today.

I have just completed installing cTrader Desktop (Pepperstone) on a VPS hosted in US server as a test. Glad to report that everything appears to be working normally using the exact same live credentials as on my laptop machine.

Immediately after, I restarted cTrader Desktop on my laptop (located in Malaysia) to find the issue is still present.

A quick check of cTrader android mobile with the same live credentials showed that the issue is still present.

If I see that cTrader android is clear of the issue, I might be tempted to once again fresh install cTrader Desktop on my laptop, but am not currently inclined to do so until further advised.

Thanks.

ryclee
13 Jun 2021, 06:36

Seems there is not yet a fix for this.

For those still struggling with this, I have found that using cTrader Web with the same live account seems unaffected and functions normally. So that's what I've been using, but your custom indicators and cBots will only work on cTrader Desktop.

For what its worth, can surmise the following:

a) Only Live accounts are affected. When I switched to a brand new Live account to test this, the same problem is present. On the same cTrader Desktop, data feed is normal when switched to Demo account

b) cTrader Android exhibits the same behavior

Hope this gets resolved soon. Cheers!

ryclee
03 Jun 2021, 12:08

Hi Panagiotis

Thanks for your reply. My concern was that since I could not seem to find online anyone else having this issue, I wanted to eliminate the possibility that it was a result of cached data corruption relating to my cTrader cloud backed data since the error also appears on my Android.

I have contacted Pepperstone and awaiting their response.

Thanks  again