mccanncaswell
14 Aug 2020, 14:32

RE: RE: RE: Freedom Fully Automated

Hi. I would also like to understand what happened here as this is affecting me too.. 

There looks like something to be very flawed about this issue!

Regards

FreedomFx said:

If you join our telegram t.me/FXUKAcademy. There is contact details in the pinned message.

 

Kylem-93 said:

Hi

Just to make you aware it also happened on the 6th August.

Is it possible for you to provide a direct email address for communication with copiers? Would love to get track record etc.

Big fan of both funds!

Thanks 

Kyle

 

FreedomFx said:

Good Morning Panagiotis.

I provide the system Freedom Fully Automated and we are not happy with what has happened today.  A batch of USDJPY trades were open from earlier in the week from a master account Balance of £1000. Around 02:00 hrs GMT copy trade commissions were paid into  the master account.  to keep the copy ration correct for our followers we need to withdraw back to £1000 each day. Today after making a withdrawal to bring the balance to £1100 the ctrader copy algortihm decided to close multiple positions of our followers causing losses for them then re open the original trades. 

 

 

kylem-93 said:

PanagiotisCharalampous said:

Hi kylem-93,

The positions were partially closed to maintain the equity to equity ratio because the strategy provided made a deposit on  6 Aug at 9:40.

Best Regards,

Panagiotis 

Join us on Telegram

Hi, 

It has happened again. My copy trading has automatically closed losing positions and then reopened them whilst the copy provider still has the positions open and unchanged. 

Please can you have a look into both Freedom Fully Automated Fund and DCFX150, its the USDJPY trade that is currently open.

If the positions were partially closed why are they still open on the copy providers account? 

Comparing number of trades this month the provider has 125 winning trades and 27 losing trades totalling 152 whereas my account has 127 winning and 50 losing totalling 177.

Surely if the copying services was working correctly they number of trades would match? 

Please let me know how to resolve this issue as its the only thing holding me back from investing more money, I can't get comfortable investing heavily if there are glitches that are losing huge amounts of capital.

Thanks

Kyle