MercuryGardenCapital
14 Aug 2020, 18:04

RE:

Dear Ctrader

I had these problems twice now as FreedomFx mentioned and it has cost me greatly.

I think this should be treated as a matter of urgency as I really enjoy the platform but have lost total confidence in the reliability of the trading algorithm and hence, will be withholding further investment for the time being - I'm know I'm not the only investor/copier that feels the same way.

Please do give this issue the time and investigation it needs.

Kind regards

Kyle

FreedomFx said:

We provide the Freedom fully Automated Fund and have discovered a huge problem with the Ctrader internal copy ratio algorithm.

Twice now the algorithm has decided to open additional trades that our master account has not opened. Then decided to close them instantly creating losses for our followers despite us mot touching the trades on our master acvount.

Ctrader seem to be saying this is due to deposits/withdrawals into the account but i would like this investigated as i do not beleive this is correct.

We operate our master account from a £1000 balance to ensure all followers get the correct copy ration on their deposits.

Every night copy trade performance commissions are paid into the account. Obviously these are not organic growth gains so we need to withdraw these daily to keep the master accountat £1000.

Today we withdrew these commissions - ensuring to leave our master account above £1000 (the balance at which the current batch of usdjpy trades were opened) which then for some strange reason the Ctrader algorithm decided to open and close a huge batch of trades on our followers accounts closing them in a loss. Then re opening the original batch of trades.

This needs to be investigated and a solution provided asap.  

I await some communication from Ctrader on this matter. 

 

 

MercuryGardenCapital
14 Aug 2020, 12:28

RE: Freedom Fully Automated

Hi

Just to make you aware it also happened on the 6th August.

Is it possible for you to provide a direct email address for communication with copiers? Would love to get track record etc.

Big fan of both funds!

Thanks 

Kyle

FreedomFx said:

Good Morning Panagiotis.

I provide the system Freedom Fully Automated and we are not happy with what has happened today.  A batch of USDJPY trades were open from earlier in the week from a master account Balance of £1000. Around 02:00 hrs GMT copy trade commissions were paid into  the master account.  to keep the copy ration correct for our followers we need to withdraw back to £1000 each day. Today after making a withdrawal to bring the balance to £1100 the ctrader copy algortihm decided to close multiple positions of our followers causing losses for them then re open the original trades. 

 

 

kylem-93 said:

PanagiotisCharalampous said:

Hi kylem-93,

The positions were partially closed to maintain the equity to equity ratio because the strategy provided made a deposit on  6 Aug at 9:40.

Best Regards,

Panagiotis 

Join us on Telegram

Hi, 

It has happened again. My copy trading has automatically closed losing positions and then reopened them whilst the copy provider still has the positions open and unchanged. 

Please can you have a look into both Freedom Fully Automated Fund and DCFX150, its the USDJPY trade that is currently open.

If the positions were partially closed why are they still open on the copy providers account? 

Comparing number of trades this month the provider has 125 winning trades and 27 losing trades totalling 152 whereas my account has 127 winning and 50 losing totalling 177.

Surely if the copying services was working correctly they number of trades would match? 

Please let me know how to resolve this issue as its the only thing holding me back from investing more money, I can't get comfortable investing heavily if there are glitches that are losing huge amounts of capital.

Thanks

Kyle

 

MercuryGardenCapital
14 Aug 2020, 11:16

RE:

PanagiotisCharalampous said:

Hi kylem-93,

The positions were partially closed to maintain the equity to equity ratio because the strategy provided made a deposit on  6 Aug at 9:40.

Best Regards,

Panagiotis 

Join us on Telegram

Hi, 

It has happened again. My copy trading has automatically closed losing positions and then reopened them whilst the copy provider still has the positions open and unchanged. 

Please can you have a look into both Freedom Fully Automated Fund and DCFX150, its the USDJPY trade that is currently open.

If the positions were partially closed why are they still open on the copy providers account? 

Comparing number of trades this month the provider has 125 winning trades and 27 losing trades totalling 152 whereas my account has 127 winning and 50 losing totalling 177.

Surely if the copying services was working correctly they number of trades would match? 

Please let me know how to resolve this issue as its the only thing holding me back from investing more money, I can't get comfortable investing heavily if there are glitches that are losing huge amounts of capital.

Thanks

Kyle

MercuryGardenCapital
06 Aug 2020, 13:15 ( Updated at: 21 Dec 2023, 09:22 )

RE: RE:

kylem-93 said:

PanagiotisCharalampous said:

Hi kylem-93,

Can you please tell us your broker?

Best Regards,

Panagiotis 

Join us on Telegram

 

Sure, my broker is IC Markets

Their balance has now went back to £1000 instantly...

Freedom Fund History

MercuryGardenCapital
06 Aug 2020, 12:33

RE:

PanagiotisCharalampous said:

Hi kylem-93,

Can you please tell us your broker?

Best Regards,

Panagiotis 

Join us on Telegram

 

Sure, my broker is IC Markets