michaelroger908
04 Aug 2020, 04:21

RE:

PanagiotisCharalampous said:

Hi Francis,

We have explained what happened in this thread.

Best Regards,

Panagiotis 

Join us on Telegram

 

Dear Francis,

Just wanted to share that I am sadden by Ms Christiana Dunga's (IC Markets) reply.  She took the similar approach that IC Markets does not interfere with the cTrader's details of the trading system.  Even though she left it open for further assistance, I could observed that neither Ctrader nor IC Markets would be taking a deeper dive into understanding the issue.  My understanding of things is that Stable 1 may not even be aware of the glitch and may realise that he had a sudden windfall because of this issue.  However even though Stable 1 would like to return the money, CTrader does not have the avenue to do so.  This is where the accountability lies with Ctrader for failing to provide a fair platform and IC Markets for failing to probe into the matters respectively.  

I chance upon ASIC and I understand IC Markets is regulated by them.  Here's an extract :

"ASIC has several systems in place to improve trader confidence including:

• A compensation scheme that protects client funds in the event of broker insolvency.

• Several educational programs such as the MoneySmart program, whose aim is to educate traders and help them maximise their returns.

• Services that help with reclaiming lost money in dormant accounts.

• Codes of practice that people must familiarise with before investing in the markets.

• A support system that handles any complaints against member firms or ASIC staff. People can file complaints straight to the ASIC consumer helpline which deals with many issues such as financial malpractice, fraud and tip-offs."

I am thinking of putting up a whistle-blow IC Markets for the financial malpractice as my account has been freezed wrongfully and some of my friends wrongfully deducted.  

Whats your view on this?  Any other bodies we could raise the attention to also?

Yours Sincerely 

Michael

michaelroger908
04 Aug 2020, 04:18

RE: RE:

ctid2151927 said:

PanagiotisCharalampous said:

Hi ctid2151927,

 The copier didn't restart copy. Will the system charge 30% to the profit make before or not? 

 No. The fee will only be charged when the follower restarts following the strategy.

Best Regards,

Panagiotis 

Join us on Telegram

 

 PanagiotisCharalampous said:

Hi ctid2151927,

 The copier didn't restart copy. Will the system charge 30% to the profit make before or not? 

 No. The fee will only be charged when the follower restarts following the strategy.

Best Regards,

Panagiotis 

Join us on Telegram

 

 

Dear ctid2151927,

Just wanted to share that I am sadden by Ms Christiana Dunga's (IC Markets) reply.  She took the similar approach that IC Markets does not interfere with the cTrader's details of the trading system.  Even though she left it open for further assistance, I could observed that neither Ctrader nor IC Markets would be taking a deeper dive into understanding the issue.  My understanding of things is that Stable 1 may not even be aware of the glitch and may realise that he had a sudden windfall because of this issue.  However even though Stable 1 would like to return the money, CTrader does not have the avenue to do so.  This is where the accountability lies with Ctrader for failing to provide a fair platform and IC Markets for failing to probe into the matters respectively.  

I chance upon ASIC and I understand IC Markets is regulated by them.  Here's an extract :

"ASIC has several systems in place to improve trader confidence including:

• A compensation scheme that protects client funds in the event of broker insolvency.

• Several educational programs such as the MoneySmart program, whose aim is to educate traders and help them maximise their returns.

• Services that help with reclaiming lost money in dormant accounts.

• Codes of practice that people must familiarise with before investing in the markets.

• A support system that handles any complaints against member firms or ASIC staff. People can file complaints straight to the ASIC consumer helpline which deals with many issues such as financial malpractice, fraud and tip-offs."

I am thinking of putting up a whistle-blow IC Markets for the financial malpractice as my account has been freezed wrongfully and some of my friends wrongfully deducted.  

Whats your view on this?  Any other bodies we could raise the attention to also?

Yours Sincerely 

Michael

michaelroger908
04 Aug 2020, 04:15

RE: RE: RE:

tommy123 said:

 

 

progress report i have been on the phone with my broker they said Ctrader told them i need to use a different web browser. so i did i used fire fox still didn't work. so then i payed £90 and down loaded windows 10 for my mac, and then down loaded Ctrader desktop thinking thats got to work nope. icmarkets then said they would call me back in an hour that was 3hrs ago. so i called them again and now i have to wait 10hrs until the rite person is back in the office to help. losing the will to live here i think my money is gone to be honest guys and girls be carful 

Dear Tomashfield0,

I am sadden by Ms Christiana Dunga's (IC Markets) reply.  She took the similar approach that IC Markets does not interfere with the cTrader's details of the trading system.  Even though she left it open for further assistance, I could observed that neither Ctrader nor IC Markets would be taking a deeper dive into understanding the issue.  My understanding of things is that Stable 1 may not even be aware of the glitch and may realise that he had a sudden windfall because of this issue.  However even though Stable 1 would like to return the money, CTrader does not have the avenue to do so.  This is where the accountability lies with Ctrader for failing to provide a fair platform and IC Markets for failing to probe into the matters respectively.  

I chance upon ASIC and I understand IC Markets is regulated by them.  Here's an extract :

"ASIC has several systems in place to improve trader confidence including:

• A compensation scheme that protects client funds in the event of broker insolvency.

• Several educational programs such as the MoneySmart program, whose aim is to educate traders and help them maximise their returns.

• Services that help with reclaiming lost money in dormant accounts.

• Codes of practice that people must familiarise with before investing in the markets.

• A support system that handles any complaints against member firms or ASIC staff. People can file complaints straight to the ASIC consumer helpline which deals with many issues such as financial malpractice, fraud and tip-offs."

I am thinking of putting up a whistle-blow IC Markets for the financial malpractice as my account has been freezed wrongfully and some of my friends wrongfully deducted.  

Whats your view on this?  Any other bodies we could raise the attention to also?

Yours Sincerely 

Michael

michaelroger908
04 Aug 2020, 04:13

Re: any success

kobit said:

 

---------------------------------------------------------

Dear Michael,

I fully agree with you on my assessment of the whole situation.

We got a nave response from Panagiotis in which it is explained that it only supports technical issues. I understand it, but since these "technical issues" generate a serious financial conflict and it exceeds his competencies ... he should report it to his board.
However, I hope they will seriously deal with it now.
The matter seems simple to me. Stable1 knew well that he had appropriated this money undeservedly and that someone should have made him aware of the need to return it.
He's still running his account here, and he'll probably start earning legally now. He complains that he "made a mistake working for free". I think he delayed the fees too long, but getting followers in the "for free" promotion is a good idea. Now he has lost a lot, especially recently after two days of declines. Maybe it's better to have 600 followers for 20% than 200 for 30%? This is his business, he is such a good strategist that he will probably cope with it in the long run.
Of course, I wish him this .. and everyone who plays here.

- for now I am waiting warmly for my money back

Best wishes

Kobit

 

Dear Prof Kobit,

I am sadden by Ms Christiana Dunga's (IC Markets) reply.  She took the similar approach that IC Markets does not interfere with the cTrader's details of the trading system.  Even though she left it open for further assistance, I could observed that neither Ctrader nor IC Markets would be taking a deeper dive into understanding the issue.  My understanding of things is that Stable 1 may not even be aware of the glitch and may realise that he had a sudden windfall because of this issue.  However even though Stable 1 would like to return the money, CTrader does not have the avenue to do so.  This is where the accountability lies with Ctrader for failing to provide a fair platform and IC Markets for failing to probe into the matters respectively.  

I chance upon ASIC and I understand IC Markets is regulated by them.  Here's an extract :

"ASIC has several systems in place to improve trader confidence including:

• A compensation scheme that protects client funds in the event of broker insolvency.

• Several educational programs such as the MoneySmart program, whose aim is to educate traders and help them maximise their returns.

• Services that help with reclaiming lost money in dormant accounts.

• Codes of practice that people must familiarise with before investing in the markets.

• A support system that handles any complaints against member firms or ASIC staff. People can file complaints straight to the ASIC consumer helpline which deals with many issues such as financial malpractice, fraud and tip-offs."

Prof, I am thinking of putting up a whistle-blow IC Markets for the financial malpractice as my account has been freezed wrongfully and some of my friends wrongfully deducted.  

Whats your view on this?  Any other bodies we could raise the attention to also?

Yours Sincerely 

Michael

michaelroger908
02 Aug 2020, 08:47

RE: RE:

tomashfield0 said:

PanagiotisCharalampous said:

Hi tomashfield0,

Can you please explain what do you mean when you say that the funds are frozen? Did you try removing funds from your subaccount? If yes, what happens?

Best Regards,

Panagiotis 

Join us on Telegram

 

what's going on it shouldn't take this long to short the problem out 

ic markets 

2039606

Dear tomashfield0,

I read your remarks that cTrader has not responded to you for the past 2 days in the "Franciswee1's" forum.  Thank you for your response and I would like to continue the discussion in this chat if you may.  Its been a pleasure corresponding to you. 

When I started writing to you and other community members in this forum, I am considering whether if this forum is the appropriate that Spotware can expedite our feedback and resolve our cases more effectively than IC Markets.  My case is currently handled by Ms Christina from IC Markets and she promised to look into the case for me.  Based on the response given by Mr Panagiotis in another member's case, it getting obvious Mr Panagiotis is not reflecting on "what should be fair/correct" and has not reply to other similar complaints regarding Stable 1's wrong fee charging.  I was initially pleased with cTrader providing us with a platform to trade together. However, I am also beginning to feel vulnerable, learning how a simple case is being mishandled with insincerity by the company's representative.  I really hope that it is an individual and that any Board of Directors can instruct a deeper investigation into this matter.  This is really different from all their wonderful posts in ctrader's facebook account.

I remain steadfast to share my legit case, alerting the community of our technical glitch experiences until cTrader extends its genuine listening ear and resolve.

Yours Sincerely,

Michael

michaelroger908
02 Aug 2020, 08:34

RE: RE: RE: RE: Re: any success

kobit said:

michaelroger908 said:

kobit said:

michaelroger908 said:

Hi Kobit, 

I am a fellow user of IC market also. I had the same issue and I wrote to them. They informed me that they could only write in to spotware to find out. Chance upon this forum. May I know if ctrader has addressed your issue?

Yours sincerely

Michael

Hi Michael,

as you can see in the previous correspondence ... the problem has not been resolved in any way so far.
I hope it is being processed by cTrader and it takes longer because it concerns a large number of people.

It is outrageous that I did not get any information about this ...despite inquiries about it and 8 days since my first notification.

- best regards

Kobit

Dear Kobit,

Thank you for your reply.  I read Mr Panagiotis's reply.  I thought professionally he should indicate the date that Stable 1 increased his performance fees to 30% which I believed should be around 21-22 July.  I was charged since 29th June which was 0 % fees which is ridiculous.  We know what high water mark fees are and can only be paid for profit earned over the period after the 30% was declared.  As the Head of Community, he should know better to quantify and substantiate his words with evidence.  Could even offer an opportunity to PM us if the conversation is sensitive.  

I am keen to join you in the legal discussion or to lodge a complaint too if our problems are not resolve amicably.  I leave my email michaelroger908@gmail.com.

Best Regards

Michael 

----------------------------------------

Dear Michael,

I already got an answer from IC Market / after 45 minutes / from Christina Duna | Senior Support Agent | IC Markets. She promises to take care of it and asks for my patience.
It is not without reason that I chose this broker in the other hemisphere of the world, because they are subject to the Australian Banking Supervision Authority, with up to $ 20,000 of my possible losses secured.
I hope that I will not be forced to refer to them, because it is not pleasant for me and does not build confidence in this trading system.

A quick answer gives hope that the client will be taken seriously
and not waiting for a reply 10 days as it was with Mr Panagiotis, which seems to be unless I'm a small child and settle for a story about a buggy system that will be fixed in the future. I understand this perfectly because I am a retired university professor who taught students design thinking. Mistakes happen even in large banking systems and people sometimes get unexpectedly large amounts of money in their accounts. Only if they try to appropriate it do they come under the penal system.

"Stable1" adopted a well-known method of promoting itself by keeping an "for free fee" account at the beginning. When he had a lot of followers, he changed the contract to introduce the 30%. Until now, everything was OK, only when he got the money from the fee that he shouldn't have received and returned ... it wasn't OK anymore. He knew she couldn't get any money since she had initially offered a "for free" contract.

As you can see from the screenshot I turned on, the system took my money at 10:15 am on July 22nd and within an hour I reported it here on the forum.
cTrader probably had the opportunity to block the possibility of this payment or inform about criminal liability in the event of failure to return.
Instead, now trying to transfer the financial consequences of the mistake to me and other victims.

- let's wait for the matter to be clarified and our money back without any additional complaints

Yours sincerely

Kobit

 

Dear Prof Kobit,

Its been a pleasure corresponding to you.  For your information, Ms Christina from IC Markets is also investigating into my complaints of wrongful deduction of over $US 13k in performance fees over the Free-trading period.  It getting obvious Mr Panagiotis is not reflecting on "what should be fair/correct" and has not reply to other similar complaints regarding Stable 1's wrong fee charging.  I was initially pleased with cTrader providing us with a platform to trade together. However, I am also beginning to feel vulnerable, learning how a simple case is being mishandled with insincerity by the company's representative.  I really hope that it is an individual and that any Board of Directors can instruct a deeper investigation into this matter.  

I agree that we wait for more clarity and hopefully this case can be resolved.  Meanwhile, I would like to share this legit situation, alerting the community of our technical glitch experiences until cTrader extends its genuine listening ear and resolve.

Yours Sincerely,

Michael

michaelroger908
31 Jul 2020, 15:58

RE: RE: Re: any success

kobit said:

michaelroger908 said:

Hi Kobit, 

I am a fellow user of IC market also. I had the same issue and I wrote to them. They informed me that they could only write in to spotware to find out. Chance upon this forum. May I know if ctrader has addressed your issue?

Yours sincerely

Michael

Hi Michael,

as you can see in the previous correspondence ... the problem has not been resolved in any way so far.
I hope it is being processed by cTrader and it takes longer because it concerns a large number of people.

It is outrageous that I did not get any information about this ...despite inquiries about it and 8 days since my first notification.

- best regards

Kobit

Dear Kobit,

Thank you for your reply.  I read Mr Panagiotis's reply.  I thought professionally he should indicate the date that Stable 1 increased his performance fees to 30% which I believed should be around 21-22 July.  I was charged since 29th June which was 0 % fees which is ridiculous.  We know what high water mark fees are and can only be paid for profit earned over the period after the 30% was declared.  As the Head of Community, he should know better to quantify and substantiate his words with evidence.  Could even offer an opportunity to PM us if the conversation is sensitive.  

I am keen to join you in the legal discussion or to lodge a complaint too if our problems are not resolve amicably.  I leave my email michaelroger908@gmail.com.

Best Regards

Michael 

michaelroger908
30 Jul 2020, 02:56

Hi Francis,

I am a fellow user of IC market also. I had the same issue and I wrote to them. They informed me that they could only write in to spotware to find out. Chance upon this forum. May I know if ctrader has addressed your issue?

Yours sincerely

Michael

michaelroger908
30 Jul 2020, 02:53

Hi Sir

I am a fellow user of IC market also. I had the same issue and I wrote to them. They informed me that they could only write in to spotware to find out. Chance upon this forum. May I know if ctrader has addressed your issue?

Yours sincerely

Michael

michaelroger908
30 Jul 2020, 02:51

Hi Balazs9703

I am a fellow user of IC market also. I had the same issue and I wrote to them. They informed me that they could only write in to spotware to find out. Chance upon this forum. May I know if ctrader has addressed your issue?

Yours sincerely

Michael

michaelroger908
30 Jul 2020, 02:50

Re: any success

Hi Kobit, 

I am a fellow user of IC market also. I had the same issue and I wrote to them. They informed me that they could only write in to spotware to find out. Chance upon this forum. May I know if ctrader has addressed your issue?

Yours sincerely

Michael