Franciswee1
02 Aug 2020, 08:55

RE:

Franciswee1 said:

I am dismay when I copied Trading provider Stable 1 and was unable to withdraw my funds after I stopped copying.  

As I understand from the other threads, Stable 1 has recently charged performance fees of 30% believed to be 23/7/2020.

However system appears to back calculate the performance fees prior to the days  of "Free Copying" by Stable 1.  This has lead to bad computation or unfair back charging of performance fees.

How could cTrader allowed such computation in the first place?  Hopefully cTrader can seriously resolve this matter and bring confidence back to the trading community at large.

Trader ID : 1112306

 

Dear Management of Spotware / cTrader,

Can Anyone help me with my request please ?

Yours Sincerely

Francis 

Franciswee1
31 Jul 2020, 16:04

RE:

michaelroger908 said:

Hi Francis,

I am a fellow user of IC market also. I had the same issue and I wrote to them. They informed me that they could only write in to spotware to find out. Chance upon this forum. May I know if ctrader has addressed your issue?

Yours sincerely

Michael

Dear Michael,

Its been 2 days and I have not been offered any assistance since I posted in this community.  

I am worry if there is really a problem in the system as I am still unable to withdraw the funds till date.  

Hope someone can sincerely look into my case quickly.

Yours Sincerely

Francis

Franciswee1
29 Jul 2020, 16:34

RE:

Franciswee1 said:

I am dismay when I copied Trading provider Stable 1 and was unable to withdraw my funds after I stopped copying.  

As I understand from the other threads, Stable 1 has recently charged performance fees of 30% believed to be 23/7/2020.

However system appears to back calculate the performance fees prior to the days  of "Free Copying" by Stable 1.  This has lead to bad computation or unfair back charging of performance fees.

How could cTrader allowed such computation in the first place?  Hopefully cTrader can seriously resolve this matter and bring confidence back to the trading community at large.

Trader ID : 1112306

 

This brings me to another question.  If a provider suddenly changes his mind tomorrow and decides to increase his commission to 70% from 30%, does cTrader system allows the provider to backcharge 70% from day 1 e.g 5 months ago ?  I believe this is happening to Stable 1.  Please investigate