tomashfield0
03 Aug 2020, 17:56

RE:

PanagiotisCharalampous said:

Hi tomashfield0,

The issue can be resolved by your broker by changing some settings in their backend systems. We have informed them what needs to be done. If this has not been resolved yet, please contact them derectly.

Best Regards,

Panagiotis 

Join us on Telegram

just spoke to my broker they said they are still waiting for a response from you this is ridiculous 

tomashfield0
31 Jul 2020, 17:48

RE: Solved

mostafa.abed said:

UPDATE

Problem Solved.

how did you solve the problem. I can't remove my funds 

tomashfield0
31 Jul 2020, 17:34

RE:

PanagiotisCharalampous said:

Hi tomashfield0,

Can you please explain what do you mean when you say that the funds are frozen? Did you try removing funds from your subaccount? If yes, what happens?

Best Regards,

Panagiotis 

Join us on Telegram

 

what's going on it shouldn't take this long to short the problem out 

ic markets 

2039606

tomashfield0
31 Jul 2020, 17:34

RE:

PanagiotisCharalampous said:

Hi tomashfield0,

Can you please explain what do you mean when you say that the funds are frozen? Did you try removing funds from your subaccount? If yes, what happens?

Best Regards,

Panagiotis 

Join us on Telegram

 

what's going on it shouldn't take this long to short the problem out 

ic markets 

2039606

tomashfield0
31 Jul 2020, 17:20

RE: RE: RE:

tomashfield0 said:

Franciswee1 said:

michaelroger908 said:

Hi Francis,

I am a fellow user of IC market also. I had the same issue and I wrote to them. They informed me that they could only write in to spotware to find out. Chance upon this forum. May I know if ctrader has addressed your issue?

Yours sincerely

Michael

Dear Michael,

Its been 2 days and I have not been offered any assistance since I posted in this community.  

I am worry if there is really a problem in the system as I am still unable to withdraw the funds till date.  

Hope someone can sincerely look into my case quickly.

 

Yours Sincerely

Francis

 

I am having same sort of problem I have currently stopped copping 3 strategies and can't withdraw my funds. its been 4 days for me now I have been on and off the phone with ic markets the whole time they just keep telling me they still haven't had a response from ctrader its not on I am losing faith in c trader 

I have sent email to community@spotware.com still no reply. I have sent an email tosupport@spotware.com still no reply, the customer serves is shocking 

 

tomashfield0
31 Jul 2020, 17:14

RE: RE:

Franciswee1 said:

michaelroger908 said:

Hi Francis,

I am a fellow user of IC market also. I had the same issue and I wrote to them. They informed me that they could only write in to spotware to find out. Chance upon this forum. May I know if ctrader has addressed your issue?

Yours sincerely

Michael

Dear Michael,

Its been 2 days and I have not been offered any assistance since I posted in this community.  

I am worry if there is really a problem in the system as I am still unable to withdraw the funds till date.  

Hope someone can sincerely look into my case quickly.

 

Yours Sincerely

Francis

 

I am having same sort of problem I have currently stopped copping 3 strategies and can't withdraw my funds. its been 4 days for me now I have been on and off the phone with ic markets the whole time they just keep telling me they still haven't had a response from ctrader its not on I am losing faith in c trader 

tomashfield0
31 Jul 2020, 10:39 ( Updated at: 21 Dec 2023, 09:22 )

RE:

PanagiotisCharalampous said:

Hi tomashfield0,

Can you please explain what do you mean when you say that the funds are frozen? Did you try removing funds from your subaccount? If yes, what happens?

Best Regards,

Panagiotis 

Join us on Telegram

 

ever time I try to remove my funds its just takes me to a new web page that say something went wrong try again later its 3 days now tho. picture below I know its hard to read can you help please I am with IC markets 

tomashfield0
30 Jul 2020, 20:26

RE:

PanagiotisCharalampous said:

Hi marcovs,

Send it to community@spotware.com

Best Regards,

Panagiotis 

Join us on Telegram

I have the same problem its been 3 days now I have been copping 3 traders can't remove any funds and I also just keep getting the white screen