mattia.musiello
21 Nov 2020, 20:08

RE:

PanagiotisCharalampous said:

Hi Mattia,

Unfortunately it is not clear to us how to reporduce this behavior. Can you please outline the exact steps we need to follow to reproduce it?

Best Regards,

Panagiotis 

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I am writing this only to notify what I have done about the problem, in case other users need it.

I reinstalled the operating system in the VPS server and I used Windows Server 2012 R2, of which I have the license and is registered, now cTrade works regularly.
I don't know and don't have the knowledge to figure out if the problem was the operating system or other things.

I don't know if this action is decisive for the solution of this problem, I repeat saying that even before it worked, but sometimes it gave this problem.

If I have other developments of this problem I update the post.

Thanks for your help.

Regards,
Mattia

mattia.musiello
16 Nov 2020, 16:37

RE:

PanagiotisCharalampous said:

Hi Mattia,

Unfortunately it is not clear to us how to reporduce this behavior. Can you please outline the exact steps we need to follow to reproduce it?

Best Regards,

Panagiotis 

Join us on Telegram

Equipment:
VPS Windows Server 2016 (Updated)
cTrader 3.8 (Updated)

The problem occurs in connection with a server reboot and settles after a few days in connection with a system reboot, but only after a few days. I don't know why, yesterday I rebooted 3 times with no positive results.

I tried to read something on the internet, checking the server system logs, in the past I worked in the IT sector and I can verify some basic operations in a server environment.
The only error I have from Server Manager> Local Server> Events is "Error Microsoft-Windows-Security-SPP Application" but this is active and configured correctly.

For technical honesty I must say that this version of Windows server 2016 is not activated, because I am trying it.
I can downgrade.
But if it were for this I should always have the problem, not only occasionally.

I hope I have described the event situation as well as possible, in case, if you need more details I remain available to provide help for technical problems related to the cTrader platform.
I work very well with cTrader and I realize that it is not easy with software compatibilities.

Thanks Share4us for the notification.

Regards,
Mattia