nellyasaba
17 Sep 2020, 15:27

RE:

No, they were not in the spam, I searched the spam folders before laying my complaint.

But since yesterday I have been receiving the emails again, on the other hand I have noticed that my android device has stopped receiving push notifications since yesterday.

I don't know what you have done, but I have started receiving the emails already, but I also need to be receiving the push notification on my ctrader android app, I don't know if its an update on my device or what.

PanagiotisCharalampous said:

Hi nellyasaba,

Based on our investigation, you have marked our emails as spam. 

 Best Regards,

Panagiotis 

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nellyasaba
16 Sep 2020, 12:37 ( Updated at: 21 Dec 2023, 09:22 )

RE:

My email is nellyasaba@yahoo.co.uk

PanagiotisCharalampous said:

Hi nellyasaba,

Thank you. Can I also have your email address and the entry times of these deals?

 Best Regards,

Panagiotis 

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nellyasaba
16 Sep 2020, 11:30 ( Updated at: 21 Dec 2023, 09:22 )

RE:

Hi,

Ctrader ID is nellyasaba

IC Markets a/c number 1107780

FxPro a/c number 8162566

These are just the ID for yesterday from fxpro that I did not get notifications.

DID80483592

DID80490132    

DID80490133    

DID80490135    

DID80490145    

DID80490148    

DID80490149    

They were 15 orders from fxpro I did not get notifications just yesterday alone.

PanagiotisCharalampous said:

Hi nellyasaba,

Can you please confirm the following?

1. Notifications are enabled ID Site
2. Notifications do not end up in your spam folder.

If after checking the above you still do not get notifications, please provide us with the following

1. cTrader ID, account number and broker
2. Screenshots showing that notifications are enabled.
3. Order IDs for orders you did not receive notifications

 Best Regards,

Panagiotis 

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