alizpolaki
30 Jun 2020, 01:40

RE:

alizpolaki said:

alizpolaki
30 Jun 2020, 01:30

Dear Christina Duna

I think you misunderstand my question, i try to make it as simple and clear as possible.

I have two live account, one is strategy provider ( the strategy name is: just scalping), the next one through a subaccount is copying just scalping (the first account which is strategy provider) can i have a history of the subaccount for the date of 26/06/2020 please?

Thanks

alizpolaki
30 Jun 2020, 01:10 ( Updated at: 21 Dec 2023, 09:22 )

RE: no they did not

PanagiotisCharalampous said:

Hi keivan.valashani,

This is not correct, they do.

Best Regards,

Panagiotis 

Join us on Telegram

Christina Duna (IC Markets)

Jun 28, 2020, 10:38 AM GMT+3

Dear Aliz,

Unfortunately, we do not have access to generate statements on this platform, the statements are sent by Spotware and the client can generate them by himself.

To create a statement on your Ctrader platform please follow the screen shot. http://prntscr.com/c113na
http://help.spotware.com/trading/deals#statement

Please do not hesitate to contact us, should you have any further inquiries.
Have a nice day!

Kind Regards,

Christina Duna | Senior Support Agent | IC Markets

alizpolaki
25 Jun 2020, 03:06

RE: download the ctrader desktop

PanagiotisCharalampous said:

Hi Kobit,

You can request this information from your broker.

Best Regards,

Panagiotis 

Join us on Telegram

My dear friend, download the ctrader desktop to be able to print a statement in HTML

alizpolaki
20 Jun 2020, 03:03 ( Updated at: 21 Dec 2023, 09:22 )

RE:

PanagiotisCharalampous said:

Hi Ali,

Please provide us with the following information

1) Strategy name

2) Screenshots from history showing the trades being placed on the strategy provider account but missing on the follower's account.

Please note that there are several reasons that can cause this to happen like different leverage bertween accounts, different balance and more. You can read about this in our EULA, section 11.1.II

Best Regards,

Panagiotis 

Join us on Telegram

 

 Hi PanagiotisCharalampous,

1 - Strategy name: just scalping

2 - Screenshots you asked are attached:

alizpolaki
19 Jun 2020, 11:20

RE:

PanagiotisCharalampous said:

Hi Ali,

Can you please let us know your strategy name?

Best Regards,

Panagiotis 

Join us on Telegram

 

Hi Panagiotis 

First of all I appreciate your reply, every time I have a problem with ctrader copy ICmarket have no answer or any solution to that.

My strategy name is: just scalping

Best Regards

Ali