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Azzy
17 Jul 2014, 12:43

RE:

Spotware said:

Please help us to investigate issue by answering these questions

1. Did you manage to login successfully before? What changed since then (new laptop, provider, location, etc?)
2. Can you create and log in into demo account (no need for real credentials)? See tab "Demo account".
3. Try to login while in in chrome incognito mode (https://support.google.com/chrome/answer/95464?hl=en). Do you see same error message? Can you create demo account in incognito mode?

1. when I login at home PC - all OK, but when I login at work - I see this error. I have unlimited internet at work. 

2. when I create a new account - the same error occurred (at my work PC).

3. In incognito mode I see the same error and I can't create new demo account.

 

Maybe the problem with the certain ports on my work PC ?


@Azzy

Azzy
17 Jul 2014, 10:22

RE:

Spotware said:

Do you still observe the issue?

yes


@Azzy

Azzy
17 Jul 2014, 09:20 ( Updated at: 21 Dec 2023, 09:20 )

Hi,

could you help me with the entrance to cTradew WEB - when l entered I get an error: Could not Sign in, if the problem persists please contact support.

 


@Azzy