ZenScalper
21 May 2021, 18:31 ( Updated at: 21 Dec 2023, 09:22 )

RE:

TheUnnamed said:

Hello,

Im the owner of the strategy 15957 - The Unnamed Day Trader.

Yesterday i  made a trade that was closed 00h36: 

This trade was closed on my side, but some of my followers reported that the trade was still open on their side. 
 

Today, got more reports of the same issue and i had to took the decision to STOP and RESTART my strategy to protect the capital of my investors.

Here is a print screen that a client sent me yesterday when he unfollow my strategy.

If you look at the timestamps you will notice a big diference.

Another printscreen sent from another client:

This second client did not close the position by himself. This was closed when i paused my strategy.

As you know, an issue like this can destroy my clients bankroll and my reputation. 

Can you please confirm that you identified the bug and fix it as soon as possible? 

Thank you

Hello,

I confirm  i had this issue on my follow account (real money). i had to unfollow to close the position. 

ZenScalper
16 Mar 2021, 13:10

RE:

PanagiotisCharalampous said:

Hi Bartolus,

This is not possible. When the strategy provider closes a position, then the follower needs to close the position no matter what. So a limit order is not an option. Limit orders do not offer better execution, they just give the option to reject the deal if it does not satisfy your price. We don't want that option.

Best Regards,

Panagiotis 

Join us on Telegram

Hello,

The idea is to copy the limit positions of the provider to exit at the same time without slippage. IF the limit order is not filled, then we can fall back to market order.

This would be on the best interest of the provider.

ZenScalper
10 Sep 2020, 17:14 ( Updated at: 21 Dec 2023, 09:22 )

RE:

PanagiotisCharalampous said:

Hi luixcosta,

Can you also send me a screenshot of your equity chart?

Best Regards,

Panagiotis 

Join us on Telegram

Hello,

I have the same problem.

ZenScalper
26 Aug 2020, 11:33

100% agreed with the comment above. 

Please develop this 2 features.

Thank you

ZenScalper
11 Aug 2020, 18:59

Mean renkos charts by default

Hey guys,

Currently i am forced to use MT4 in order to have decent Mean renkos in my chart. 

If you guys develop this, i would be more than happy to move to Ctrader for good.

+1 on this request.

ZenScalper
19 Jun 2020, 14:26

RE:

PanagiotisCharalampous said:

Hi all,

Can you please send us troubleshooting information when this happens so that we can check? While in cTrader, press Ctrl+Alt+Shift+T, paste the link to this thread inside the text box and press Submit.

Best Regards,

Panagiotis 

Join us on Telegram

 

Hello,

I think i have already done this, but in any case, i did it just now. 

Let me know if i did it correctly and/or if you need more info.

Thanks

ZenScalper
19 Jun 2020, 14:16

RE:

dynamites said:

something similar for me. I reported too.

I also noticed that if i open the FOREX pairs in secondary tabs of the layout, NOT the primary, they will work properly. But it is quite anoying to avoid the main tab.