LogicFX
04 Dec 2023, 18:06

RE: Server Error when trying to get new access token

michael00 said: 

Hello, I have the same situation ( server error ), I tried with different browsers, and also I tried in another machine on my VPS but received the same error.

Good news, it seems to work now

LogicFX
04 Dec 2023, 15:32

RE: Server Error when trying to get new access token

michael00 said: 

Hello, I have the same situation ( server error ), I tried with different browsers, and also I tried in another machine on my VPS but received the same error.

Have you used RoboForex in the past? They deleted cTrader accounts and that seems to be the issue, I am hopping cTrader fix it soon.

LogicFX
28 Nov 2023, 15:03 ( Updated at: 28 Nov 2023, 15:54 )

paolob said: 

This conversation is still in progress, but I had an old account on RoboForex, and since they are no longer a cTrader broker, my Spotware account still lists RoboForex as part of all my accounts. So it seems the developers are saying to tech support that “He told me that the response from our server is of type of unexisting broker.” refers to RoboForex.

Maybe you have the same situation as I have, we have orphaned data on the Spotware side which is causing the 500 Server Error to occur.

I will keep everyone posted.

Yes I also have RoboForex cTrader accounts, but after reading your message, I tried to link friend's cTrader account that doesn't have RoboForex, and I got the 500 error too.

It is weird because I had linked the accounts just a few weeks ago, then I tried to add another one, and the error 500 started, maybe the issue starts if you try to add accounts when you already have linked accounts. I tried erasing all the myfxbook linked accounts (from myfxbook and also revoked access in cTrader end) but still the same issue.

EDIT: SORRY I didn't realize my friend also had a forgotten RoboForex account, so yes, that may be the cause, I will try to link a different one.

EDIT2: Looks like you are right, I tried with another account without RoboForex and it did work!

LogicFX
27 Nov 2023, 15:28 ( Updated at: 28 Nov 2023, 06:36 )

Support team may be able to reproduce it, just trying to add an account in myfxbook, going to porfolio → add account

The generated URI is: 

https://connect.spotware.com/oauth/v2/auth?access_type=online&approval_prompt=auto&client_id=3_xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx&redirect_uri=https://www.myfxbook.com/ctrader_auth&response_type=code&scope=accounts

(replaced the real id with xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx)

That generates the same error 500 you showed in the first post

LogicFX
23 Nov 2023, 23:06 ( Updated at: 24 Nov 2023, 06:35 )

RE: Reply to: Server Error when trying to get new access token

I am getting the same error when I try to add a cTrader account to myfxbook.com, it may be related,

PanagiotisCharalampous said: 

Hi there,

Thanks for reporting this issue. Our team is investigating.

Best regards,

Panagiotis