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Neilsh
24 May 2024, 01:11
RE: RE: RE: RE: Verson 5.0.21 issues, indicators keep disappearing randomly
ctid3999979 said:
I submitted a ticket as suggested. I've also tried reinstalling it and clicking repair but still no luck
I'm using the latest Windows 11 Ent full updated with all Windows Updates
Hi,
I have the same problem too but noticed that if I don't change timeframes I don't get the problem of indicators disappearing. Could you also try this and report back please.
regards,
Neilsh
@Neilsh
Neilsh
24 May 2024, 00:14
( Updated at: 24 May 2024, 07:01 )
Indicators disappearing also with last update
Hi, I have the same issue.
I have reinstalled a repair from the spotware website this morning and still have the problem.
The problem takes about 5mins to happen. Then I have to close ctrader and open ctrader and its back to normal but then they disappear again after 5mins.
--Just noticed after a ctrader restart that everything was fine until I changed the timeframe on 1 chart then the indicators disappeared on all charts. I think this is the problem because I restarted ctrader again and haven't changed timeframes, ctrader still has all indicators displaying after 2hrs.
– Update, its probably about 8hrs now and the indicators are still displaying. The problem is definitely something to do with switching timeframes on a chart.
I have submitted a ticket through my ctrader.
Cheers,
Neilsh
@Neilsh
Neilsh
07 Aug 2022, 09:24
( Updated at: 21 Dec 2023, 09:22 )
RE: No indicators nor Text Boxes showing
Hi evgrinaus said:
Version 4.2.18 not showing indicators nor even text box creations
Hi pls install ctrader from Spotware website.
Pls see comment above yours. I did this and logged in as normal and all charts are back to normal.
@Neilsh
Neilsh
07 Aug 2022, 03:34
indicators
PureForm said:
see also this thread. the indicators just sleep because they receive no new market data.
So are you saying from now on because of the new update we will have no historical indicator data in the weekends? Will we have to wait for the markets to open?
@Neilsh
Neilsh
06 Aug 2022, 10:18
( Updated at: 21 Dec 2023, 09:22 )
Indicators not displaying
I have the same problem after installing the new update today from icmarkets.
I have restarted my computer, downloaded new indicators from ctrader and also click algo and still no difference? If I try to load a template or Indicator from list all indicators do not show. All indicators were displaying fine and working prior to the new update.
@Neilsh
Neilsh
27 Aug 2021, 12:30
RE: compressed dump file
PanagiotisCharalampous said:
Hi Neilsh,
You can compress it and try sending it using TransferNow.
Best Regards,
Panagiotis
Hi, I've sent the file to the email ad above.
@Neilsh
Neilsh
25 Aug 2021, 09:38
( Updated at: 21 Dec 2023, 09:22 )
RE: Hi
PanagiotisCharalampous said:
Hi Neilsh,
Please let me know if it is possible to arrange a TeamViewer session when the RAM start accumulate, so that our engineers can investigate what happens. If yes, reach out to me at community@spotware.com to arrange it.
Best Regards,
Panagiotis
Hi Panagiotis,
Yes that's fine. I'll do that.
I deleted a couple of instances of free bots that I had downloaded from ctrader site coz I thought maybe it was them causing the problems.
But that hasn't changed anything. Still really high memory use again. So I do have instances of click algo bots loaded but not activated as you could see in the pics I sent.
I watched ctrader memory use over a few hours yesterday before going to bed it seemed fine over that time the memory was not higher than 600mb. But over night it maxed again. I have my computer set to never sleep while on power. Would it be something to do with it being inactive?
@Neilsh
Neilsh
24 Aug 2021, 09:18
( Updated at: 21 Dec 2023, 09:22 )
RE: RE: Bots running
Neilsh said:
PanagiotisCharalampous said:
Hi Neilsh,
The last report we received from you contained a lot of custom cBots running. Please reproduce the issue with no cBots running and send us again a troubleshooting report so that we can check again.
Best Regards,
Panagiotis
Hi, I've just started ctrader again and will leave it running over night. Here are some screen shots of my bot section.
@Neilsh
Neilsh
24 Aug 2021, 09:17
( Updated at: 21 Dec 2023, 09:22 )
RE: Bots running
PanagiotisCharalampous said:
Hi Neilsh,
The last report we received from you contained a lot of custom cBots running. Please reproduce the issue with no cBots running and send us again a troubleshooting report so that we can check again.
Best Regards,
Panagiotis
Hi, I've just started ctrader again and will leave it running over night. Here are some screen shots of my bot section.
@Neilsh
Neilsh
23 Aug 2021, 23:42
RE: cBots running
PanagiotisCharalampous said:
Hi Neilsh,
The last report we received from you contained a lot of custom cBots running. Please reproduce the issue with no cBots running and send us again a troubleshooting report so that we can check again.
Best Regards,
Panagiotis
Hi there is 100% no bots running. Not unless ctrader is running them it self. I checked the Automate section bots and indicators to make sure nothing was on before I left ctrader running over night to test memory use.
@Neilsh
Neilsh
21 Aug 2021, 13:37
( Updated at: 21 Dec 2023, 09:22 )
Task manager from 20 08
Hi This is from the 20th I had charts open from the previous day the Memory was maxed out. I started click algo memory manager which knocked the Memory right down. So I left ctrader for an hour and came back and the Memory was maxed out again.
@Neilsh
Neilsh
20 Aug 2021, 10:05
( Updated at: 21 Dec 2023, 09:22 )
Ram usage
Hi Amusleh, Thank you for your message. There was clickalgo switchback play button on each chart but not activated. I have removed these and also the few HMA's I had on the charts. I'll post here tomorrow with results.
Hi Amusleh. Still the same issue today the 21st August my charts are totally naked now and still the same issue.
@Neilsh
Neilsh
18 Aug 2021, 09:47
RE: Memory issue
PanagiotisCharalampous said:
Hi Neilsh,
Please send us some troubleshooting information (press Ctrl+Alt+Shift+T when in cTrader). Paste the link to this discussion inside the text box before pressing Submit.
Best Regards,
Panagiotis
Hi, any ideas how to fix the memory issue?
It happens with just charts open. ctrader will get to 5000mb within 6hrs. Faster with click algo bots running. Click algo memory manager bot cant control the memory use either. It still gets maxxed out.
@Neilsh
Neilsh
18 Aug 2021, 09:41
Same Ctrader memory issue
Hi I have the same issue. It is recent as well. Probably about 2 months. Even the click algo memory manager can't control the ctrader memory use. It does good for a while an keeps Memory down. I set Memory manager to 800mb with click algo bots running but after a few hours it blows out to 5000mb. All the money I have spent on Click algo bots is wasted because ctrader is no longer functional.
The Memory over usage problem seems to have been with ctrader for a number of years there are quite a few posts about it.
I have the Memory problem even when I have just charts open no indicators no bots running. The bots will speed up the Ram consumption but ctrader will get to the same unresponsive point either way.
I have spoken to Paul owner of Click Algo he said my computer should be fine to run ctrader. i5 3.2ghz cpu 8gig ddr3 ram.
@Neilsh
Neilsh
09 Aug 2021, 10:11
RE:
PanagiotisCharalampous said:
Hi Neilsh,
Please send us some troubleshooting information (press Ctrl+Alt+Shift+T when in cTrader). Paste the link to this discussion inside the text box before pressing Submit.
Best Regards,
Panagiotis
Hi there, Just pasted the link through the ctrader trouble shooting text box.
@Neilsh
Neilsh
27 May 2024, 10:20
Installed todays update. Still have disappearing indicators.
Hi,
Just to add to my report submitted just now.
Here's a screen shot.
If you don't change timeframes you don't lose your indicators. Soon as you change timeframes they all go on all charts.
Regards,
Neilsh
@Neilsh