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noob7
16 Sep 2023, 05:08
( Updated at: 16 Sep 2023, 06:35 )
RE: RE: Could not download history candles
PanagiotisChar said:
noob7 said:
@PanagiotisChar I found more info about issue. We did actualy get the date but it was after waiting around 8 minutes for it. Normally it works very fast we get data in matter of seconds but ocasionally we wait like 8 minutes. Is it a bug or thats the design?
Sounds like none of the two. Such issues can occasionally when you work over the internet
Its not the case of internet. I didn`t lose connection with api. In this 9 minutes period I was still receiving messages like: PROTO_OA_SPOT_EVENT. If my program wont get candles within 30 seconds it sends again message with request for candles few times. Even for these new requests it had to wait around 9 minutes.
Is it possible that If I subscribed for message PROTO_OA_SPOT_EVENT its delaying message PROTO_OA_GET_TRENDBARS_RES ?
@noob7
noob7
15 Sep 2023, 08:27
( Updated at: 15 Sep 2023, 08:28 )
@PanagiotisChar I found more info about issue. We did actualy get the date but it was after waiting around 8 minutes for it. Normally it works very fast we get data in matter of seconds but ocasionally we wait like 8 minutes. Is it a bug or thats the design?
@noob7
noob7
05 Jun 2023, 18:53
( Updated at: 07 Jun 2023, 11:26 )
RE:
Spotware said:
Dear trader,
Please provide us with the following information
- Broker
- Account Number
- Account Type
- Host Name
- The exact time your position close messages were sent.
Best regards,
cTrader Team
1. IcMarkets
2. 23542885
3. Raw Spread
4. My ip?
5. 2023-05-30T21:01:49.561
2023-05-30T21:02:05.566
2023-05-30T21:02:21.572
2023-05-30T21:02:37.566
2023-05-30T21:02:53.567
2023-05-31T21:01:20.398
2023-05-31T21:01:36.392
Finally managed to close position at 2023-05-31T21:01:52.370.
@noob7
noob7
20 Mar 2023, 17:33
Got error:
heartbeat finished with Faulted Unable to write data to the transport connection: An existing connection was forcibly closed by the remote host..
And my code in c# hangs. Maybe you did lower number of active connections available on real accounts vs demo ones? Because my demo account running same code same configuration works fine.
@noob7
noob7
12 May 2022, 19:01
RE: RE:
amusleh said:
noob7 said:
Because of this change Ive lost over 100 euro.
Why you didnt notify me about this breaking changes?
Hi,
The change was not a breaking change, our old proxies are still working and they resolve to new nearest proxies.
We are still investigating the connection issue.
On Old proxy I couldnt connect. On new one everything is working fine.
@noob7
noob7
18 Sep 2023, 20:44
RE: Could not download history candles
PanagiotisChar said:
I understand that, it can happen. If within 30 seconds I dont get any response I send request again and again and again. Within 9 minutes Ive sent more than 10 requests to get candles and still I couldnt get response within reasonable time. What I can do to fix issue as I cannot wait 9 minutes for candles.
@noob7