jdaerial
08 Sep 2014, 05:36

Hi Ctrader,

I have deleted some charts - and am now able to save workspaces on desktop Ctrader.

These workspaces are not showing up on Ctrader Web though. Ctrader web is showing an old workspace I set up a while back - but non of the new workspaces from the desktop.

Any ideas?

Cheers,

Jonathan

jdaerial
04 Sep 2014, 01:11

RE: RE: RE:

Ok Spotware. 

Am I able to save chart objects, line studies etc..? Or grab them off the file directory?

Thanks

Spotware said:

jdaerial said:

Hi Spotware,

I only use trendlines and Stochastics - and do have a number of charts up.

I think the cloudspace should be able to hold all this info in the future - most people I'm sure would use multiple pairs.

Thanks

 

Spotware said:

We are investigating the issue. It looks like your workspace is too big to be saved in the cloud. You can try to close several charts and indicators.

 

Can you save a workspace will less amount of charts? We will increase the available space in the near future.

jdaerial
03 Sep 2014, 15:44

RE:

Hi Spotware,

I only use trendlines and Stochastics - and do have a number of charts up.

I think the cloudspace should be able to hold all this info in the future - most people I'm sure would use multiple pairs.

Thanks

Spotware said:

We are investigating the issue. It looks like your workspace is too big to be saved in the cloud. You can try to close several charts and indicators.

jdaerial
03 Sep 2014, 10:33 ( Updated at: 21 Dec 2023, 09:20 )

RE: RE:

Hi Spotware - any update on this? Still not logging in.

jdaerial said:

Ho Spotware - screenshot attached:

 

Spotware said:

jdaerial, could you please post the screenshot with the problem?

 

jdaerial
02 Sep 2014, 14:55 ( Updated at: 21 Dec 2023, 09:20 )

RE:

Ho Spotware - screenshot attached:

Spotware said:

jdaerial, could you please post the screenshot with the problem?

jdaerial
02 Sep 2014, 11:40

RE: RE: Ctrader Failed to save workspace - cannot connect to CHUB

Thanks - just sent it through

Spotware said:

jdaerial said:

Hi there,

I've been trying to login to Ctrader ID for desktop to save my workspaces - keeps coming up with an error message saying that workspace cannot be saved due to Chub not connecting.

Any ideas?

Thanks,

 

jdaerial, please press Shift+Ctrl+Alt+T. It will send us troubleshooting information.

jdaerial
02 Sep 2014, 03:56

Ctrader Failed to save workspace - cannot connect to CHUB

Hi there,

I've been trying to login to Ctrader ID for desktop to save my workspaces - keeps coming up with an error message saying that workspace cannot be saved due to Chub not connecting.

Any ideas?

Thanks,

jdaerial
26 Aug 2014, 00:47 ( Updated at: 26 Aug 2014, 00:48 )