Капитал
13 Jan 2020, 10:29

RE: RE:

icmarketscom said:

PanagiotisCharalampous said:

Hi VFX Scalping,

We are talking about the same thing. I explained to you above what happens. We did not write off anything. Positions were partially closed. The closing could also be profitable depending on the state of the position at the moment this happens.

Best Regards,

Panagiotis 

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I realized that you will not solve this problem. Tell me how do I write to the head of Spotware

Tell me the same thing is happening on the cMirror

Капитал
13 Jan 2020, 09:42

RE:

PanagiotisCharalampous said:

Hi VFX Scalping,

There is no problem to be solved. This is by design and described in the EULA you have accepted before starting to use the product. In the future, we will allow strategy providers to receive their fees in separate accounts so that they can avoid this behavior. But for now this is how it works.

Best Regards,

Panagiotis 

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Investors are leaving me because they are losing their money. And you say there is no problem.

Капитал
13 Jan 2020, 09:28

RE:

PanagiotisCharalampous said:

Hi VFX Scalping,

We are talking about the same thing. I explained to you above what happens. We did not write off anything. Positions were partially closed. The closing could also be profitable depending on the state of the position at the moment this happens.

Best Regards,

Panagiotis 

Join us on Telegram

I realized that you will not solve this problem. Tell me how do I write to the head of Spotware

Капитал
13 Jan 2020, 09:15

RE:

PanagiotisCharalampous said:

Hi VFX Scalping,

An amount was deposited to your strategy account increasing your equity. Since your followers equity remained the same, a portion of your followers positions had to be closed automatically so that the equity to equity ratio is restored.

Best Regards,

Panagiotis 

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I realized that we were talking about different things. My Deposit changes daily as it receives a Commission for copying my strategy. So every day the amount will be debited. I earned $ 50 and you wrote off $ 150.

Капитал
13 Jan 2020, 09:00

RE:

PanagiotisCharalampous said:

Hi VFX Scalping,

 

This explains what happened. Your equity changed therefore the equity to equity ratio was adjusted.

 

Best Regards,

Panagiotis 

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I earned a Commission as a strategy provider of $ 58. And the money was written off from the investor 155$

What does this have to do with equity if the money was written off from the investor

Капитал
13 Jan 2020, 08:48 ( Updated at: 21 Dec 2023, 09:21 )

RE: RE: RE:

PanagiotisCharalampous said:

Hi VFX Scalping,

Did you receive any fees at that moment?

Best Regards,

Panagiotis 

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During this period I received a strategy Commission of$58

Капитал
13 Jan 2020, 08:38

RE:

PanagiotisCharalampous said:

Hi VFX Scalping,

Automatic position closing might occur when the equity to equity ratio changes because of transactions (deposits/withdrawals) on the strategy providing account. This is explicitly described in our EULA Section 11.1.I.D

Best Regards,

Panagiotis 

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Neither the supplier nor the investor changed their Deposit, there was a simple copy of the strategy.

Капитал
11 Jan 2020, 03:27 ( Updated at: 21 Dec 2023, 09:21 )

RE: Strategy provider

annaicmarkets said:

Money was stolen from my account by adding unprofitable trades to my history. 

The vendor has no purchase transaction strategy.

The strategy provider says that such write-offs continue to occur regularly by the broker 

Please explain to me what is going on with our accounts

My account 1083558 VFX Scalping strategy Provider

As a strategy provider, I can say that I did not close such orders on January 10. 

Капитал
20 Dec 2019, 12:13

RE:

PanagiotisCharalampous said:

Hi VFX Managing Trader,

This is not an error, it is by design. It needs to work like this when strategy providers make deposits and withdrawals to the strategy account. However we understand that some strategy providers do not want their fees to be deposited into their strategy account so we will enable this option.

Best Regards,

Panagiotis 

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Tell me to stop copying or it won't happen again.

Капитал
20 Dec 2019, 12:04

RE:

PanagiotisCharalampous said:

Hi VFX Managing Trader,

We have investigated your issue. The buy closing deals on the follower's account are caused by a change in equity to equity ratio on the strategy provider's account due to commissions being deposited to the strategy account. Therefore the follower's account is adjusted to have the same equity to equity ratio as the strategy provider by partially closing some deals. This can happen and it is explained in our EULA in 11.1.I.D.

In future versions of cTrader Copy, we plan to allow strategy providers to receive commissions in separate accounts so that the equity to equity ratio is not affected and these partial closings do not happen.

Best Regards,

Panagiotis 

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I understand that this will not be fixed and in the future such errors can not be avoided 

Капитал
20 Dec 2019, 10:32

RE:

PanagiotisCharalampous said:

Hi VFX Managing Trader,

Are you sure that the follower's deals you posted correspond to the strategy provider's deals? If yes, please provide us with the strategy name and broker of the strategy provider, the account number and broker of the follower so that we can have a look.

Best Regards,

Panagiotis 

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 The name of the strategy -  VFX Managing Trader,  .  - 1078338

Subscriber - account 1081434 , Broker -IC MARKETS 

Капитал
30 Nov 2019, 10:08 ( Updated at: 02 Dec 2019, 09:18 )

https://ct.spotware.com/copy/strategy/4295

gives you the opportunity to earn 30% - 50% per day.