phill.beaney
06 Nov 2024, 16:04

RE: play button freezes on my backtesting tab

wayne.harray said: 

So…who knows how to contact Spotware and get the problem resolved?

I logged a support call on their "Report Technical issue" page, but jugging by the lack of feedback on the forum their busy trying to fix things. Hopefully we'll get some feedback soon.

phill.beaney
04 Nov 2024, 09:08

Play back button freezing

I have exactly the same problem, just started happening this morning. I can only run one back test and then play button freezes. Restarting ctrader allows you to run one back test then play button freezes but everything else on the screen still seems active.

phill.beaney
21 Dec 2021, 10:09

RE:

PanagiotisCharalampous said:

Hi Phill,

Thank you. Unfortunately we were not able to reproduce the issue. Can you please right click on the header, select Restore Defaults and let us know if this happens again?

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

Many Thanks, will do.

Rehards

Phill

phill.beaney
17 Dec 2021, 18:30

RE: Tradewatch Panel video

PanagiotisCharalampous said:

Hi Phill,

Any chance you can send us a video with the steps you follow to get this result?

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

Hi, Here's a quick video (no audio) of how the problem appears. I also still have the graphics problem that started happening after the ctrader update.

phill.beaney
26 Nov 2021, 11:18 ( Updated at: 21 Dec 2023, 09:22 )

RE:

PanagiotisCharalampous said:

Hi phill.beaney,

Try changing the graphics card used for cTrader to NVIDIA. Read here how.

Best Regards,

Panagiotis 

Join us on Telegram and Facebook 

Hi,

I had already tried this but have just tried again and it makes no difference. I also tried turning GPU acceleration on/off.

phill.beaney
25 Nov 2021, 11:00 ( Updated at: 21 Dec 2023, 09:22 )

RE:

PanagiotisCharalampous said:

Hi phill.beaney,

The thread I posted advises to update your Inter Iris drivers. Did you try that?

Best Regards,

Panagiotis 

Join us on Telegram and Facebook 

Hi, Yes I read the article but it refers to a different driver. According to Dell I have all the latest drivers for my Dell Area 51 M Laptop and I have re installed the drivers again.

As per attached image. 

phill.beaney
24 Nov 2021, 14:14

RE: Graphics problem

PanagiotisCharalampous said:

Hi phill.beaney,

There is a known issue with Intel drivers. Can you please check this post in case it helps you?

Best Regards,

Panagiotis 

Join us on Telegram and Facebook 

Hi,

Apologies for delayed response. I have read the articles and now reloaded windows 10 from scratch (Not just a restore)

I still have the same issue, I've attached a short video to demonstrate the problem.

As this happened after the last ctrader upgrade would it be possible to run the previous old version of ctrader as a test and to eliminate the ctrader application.

As no other applications display the same issue I'm having trouble convincing dell it's possibly a hardware fault.

Your help would be much appreciated

Kind Regards

Phill Beaney

phill.beaney
09 Nov 2021, 11:18 ( Updated at: 21 Dec 2023, 09:22 )

RE:

PanagiotisCharalampous said:

Hi phill.beaney,

Can you please advise what graphics card you are using? If possible, please post a screenshot from your Device Manager's Display Adapters section.

Best Regards,

Panagiotis 

Join us on Telegram and Facebook 

Hi, 

Many thanks for the reply and apologies for the lack of useful information in my first post. My thoughts were if the problem was related to a ctrader upgrade there would be many people with the same problem.

I've attached info and system info as requested, please let me know if you would like any more information.

I have rolled back to my original install and then reloaded a system image that was about a month old and all is OK. 

If I then allow all windows updates to complete the problem returns, and I have to go back to original install and reload again etc.

My thoughts at the moment are the problem is related to a windows update and I need to install updates one by one until I find the one that breaks it.

Just to give a better description of the problem you see in my screenshot. It looks like you are seeing an extreme zoomed in effect as you move your mouse, if you retrace you mouse movements the screen redraws correctly. 

If/when I can identify which windows update is causing the problem I'll re-post here.

Many Thanks

Phill

phill.beaney
19 Feb 2020, 15:51

Saving optimisation results

I don't understand why more people aren't requesting this, unless there is a way to save the data from a temp file that everyone except me is ware of.

Any Ideas welcome.