rishabh.pandey
19 Nov 2019, 11:52 ( Updated at: 19 Mar 2025, 08:57 )

issue with drawings disappearing

Hi , 

I am saving some drawings on different charts in the same workplace.

I only use web ctrader.

However, I have found that Some drawings just disappear after a few days, while drawings on other charts still remain.

Also, the viewing preference ( I had removed grid spearators ) also reverted back on these charts sometimes ( charts where the drawings went missing)

I have sent a mail to you at support@ctrader.com with the screenshot of the same chart ( in same workspace) across a couple of days.

Please let me know the following :

1. Is there some way I can save my drawings on the charts for as long as I need or do the drawings go away after some time?

2. If it is possible, please let me know what steps I need to take for this.

Regards,

Rishabh