quangson1511
01 Feb 2019, 05:55

RE:

Panagiotis Charalampous said:

Hi quangson1511,

Thanks for posting in our forum and reporting this. We will investigate and let you know what happened.

Best Regards,

Panagiotis

Thanks for the reply , i intended to invest more in cmirror's strategy but this problem make me feel uncertain about your services.  Pls fix this as quick as you can. Thanks

quangson1511
30 Jan 2019, 09:19 ( Updated at: 21 Dec 2023, 09:21 )

RE:

quangson1511 said:

Dear IC market

My Ctrader ID is quangson1511@gmail.com, my Ctrader account is 2015083

I have been using my Ctrader account 2015083 to follow the signal provider namely : TieulongFx ( here’s the link https://cm.icmarkets.com/strategy/62362   )since Jul-2018 via the Cmirror service.

Recently, I noticed that there has been differences between my account and signal provider’s account, to be precise , Tieulongfx’s account is now having 4 position while in my account there are 8 in total!, I looked for the detail and figured out that the 4 surplus positions are closed in tieulongfx’s account in the past but they are still opening in my account !

I have never been warned by ic markets staff/support team about this issue recently, and this problem affect my account’s balance and performance seriously, to some larger extend, maybe it can happen on other’s account, thus degrading your cmirror services

Pls address this problem and help me to fix this, thanks