dominicnjoroge1
13 Apr 2025, 08:25 ( Updated at: 14 Apr 2025, 05:19 )

RE: RE: RE: Spotware cTrader is BLOCKING me from logging in via my VPS?!

PanagiotisCharalampous said: 

firemyst said: 

PanagiotisCharalampous said: 

Hi firemyst,

As explained, we have no reason to block a specific ip address. If the site is accessible from everywhere else, then it is probably an issue of that machine not being able to reach out to the specific uri, not the site in general.

Best regards,

Panagiotis

You might not be doing it, but someone appears to be (AWS? A middle-man routing provider?) blocking, or not allowing, any addresses from the 77.90.x.x network.

My VPS provider responded that they can set up any number of fresh Windows 2019 Server VPS on the 77.90.x.x network, and it doesn't work anywhere:

https://gyazo.com/39e7237a672be8b5e5dcce07596ea304

However, they can set up VPS' on a London based network or elsewhere and it works fine:

https://gyazo.com/b61b565305b2cb46984e6a420ae9a80e

Also, doing a TRACERT on one of the 77.90 machines, this is what happens for them:

 

which is consistent with the errors received in the browsers (this is from Firefox this time as I've already posted errors from Chrome previously in this thread) :

 

So even if Spotware isn't blocking IP addresses themselves, there's definitely “network interference" going on that's preventing Spotware users of cTrader from reaching Spotware's cTrader servers, and I would think Spotware would want to take an interest in it to find out why network traffic from at least one network with the ID of 77.90 isn't being allowed to reach their servers.

 

Hi firemyst,

We have no other reports of such an issue so at the moment. If more users report it, we will look into this further.

Best regards,

Panagiotis

I know this is late but it seems like its happening to me also I have tried two vps  and also run my app of 4 different shared hosting and in all of them it starts working correctly then after a few weeks it just stops and the connection is rejected.

all the providers have said its not on their end but the ctrader end