Hi there,

This is a known issue and it will be resolved in an upcoming update.

Best regards,

Panagiotis

You missed the point COMPLETELY! In ctrader copy functionality, a SUB (subscriber) account is created. You can indeed view your prop firm ctrader acct once you have login via ct.spotware.com or via your prop firm ctid that they have given you. 

DO note that for most prop firms, they will give you their own ctid and password thats unique to you only. Even other prop traders from same prop firm, DONT have and cant access your prop firm acct for security/accountability/tracking purposes. Prop firms might not have a “fix” ctid unlike brokerage (for brokerage its usually eg “ct.brokeragename.com”. Prop firms usually work with brokerage to provide the price feed/execution as they are not brokerages, they usually dont have access to the market and they likely wont invest into providing that ECN model structure that spotware designed specifically for ctrader 

If you login to prop firm ctid you can only view the prop firm accts NOT your own ctrader. Its only via “ct.spotware.com” that you could view all ctrader accts. 

Since spotware auto create a subs account for subscriber, the trades NEVER went into the actual ctrader account. Using the subscription mode for prop firm account meant, the trades are in SUB acct not in prop firm ctrader acct EVER. Prop firm can view that sub acct but cant keep track the way they wanted and you will be DQ: disqualified). Prop firms might even placed restrictions for you to use the account for trade copying. Check the terms n conditions with the prop firm