Spotware
11 Aug 2023, 04:31

Dear trader,

Please provide us with the following information 

1. Strategy name and link
2. Follower accounts and brokers
3. Screenshots from both accounts with the exact trades that have not been copied

Best regards,

cTrader Team

Spotware
10 Aug 2023, 05:51

Dear trader,

Please share with us the link of your cBot and we will delete it for you.

Best regards,

cTrader Team

Spotware
09 Aug 2023, 11:05

Dear trader,

Thank you for reporting this issue to us. It will be fixed in an upcoming update.

Best regards,

cTrader Team

Spotware
03 Aug 2023, 05:51

Dear trader,

We do not have any updates regarding this at the moment.

Best regards,

cTrader Team

Spotware
03 Aug 2023, 05:50

Dear trader,

Please post your suggestions in the Suggestions section. If your suggestion gathers enough votes, it will be considered by the team.

Best regards,

cTrader Team

Spotware
31 Jul 2023, 09:27

Dear trader,

What you have observed is an expected behavior. Calculate() and OnTick are triggered whenever new tick data is received. However there are cases where both bid and ask prices are updated simultaneously, increasing the tick volume by 2. Neverheless, the event is triggered only once.

Best regards,

cTrader Team

Spotware
31 Jul 2023, 06:09

Dear trader,

Unfortunately we were not able to reproduce your problem. If you can provide us with TeamViewer access to your pc, please contact us at community@ctrader.com and our team is happy to have look. 

Best regards,

cTrader Team

Spotware
26 Jul 2023, 06:55

Dear trader,

Thank you for reporting this issue to us. Unfortunately we were not able to reproduce it. If you are able to provide us with TeamViewer access to your pc, please contact us at community@ctrader.com

Best regards,

cTrader Team

Spotware
26 Jul 2023, 05:04

Dear ncel01,

In your case OnTick() should be executed before Position.Opened event.

Best regards,

cTrader Team

Spotware
25 Jul 2023, 06:41

Dear ncel01,

The fix will be released in the next update.

Best regards,

cTrader Team

Spotware
24 Jul 2023, 07:29

Dear trader,

Thank you for reporting this issue to us. It is a bug and will be fixed in an upcoming update.

Best regards,

cTrader Team

Spotware
21 Jul 2023, 05:28

Dear trader,

Thank you for reporting this issue. Which version of cTrader do you use?

Best regards,

cTrader Team

Spotware
21 Jul 2023, 05:23

Dear Share4us,

Unfortunately we were not able to reproduce your issue. If you can provide us with TeamViewer access to inspect the problem locally on your computer, please contact us at community@ctrader.com.

Best regards,

cTrader Team

Spotware
20 Jul 2023, 08:29

Dear trader,

Unfortunately we are not able to answer your questions if we are not able to identify what causes the exact behavior you are describing. If you are able to grab a video at some point, please share it with us so that we can investigate further.

Best regards,

cTrader Team

Spotware
19 Jul 2023, 09:41

Dear trader,

Please let us know which version of cTrader you use.

Best regards,

cTrader Team

Spotware
19 Jul 2023, 08:59

RE:

Dear trader,

Please post your issue in the relevant section below and share some screenshots so that we can understand what you are looking at.

Best regards,

cTrader Team

Spotware
19 Jul 2023, 08:57

Dear trader,

You could have created the account by accident. If you wish to delete it, send us an email at community@ctrader.com

Best regards,

cTrader Team

Spotware
19 Jul 2023, 08:45

Dear trader,

Thank you for reporting this issue to us. Is it possible to record a video demonstrating this behavior?

Best regards,

cTrader Team

Spotware
18 Jul 2023, 10:50

Hi firemyst,

Can you please install this hotfix and let us know if it resolves the problem?

Best regards,

cTrader Team

Spotware
18 Jul 2023, 08:15

Hi DelFonseca,

Thank you for reporting this issue. We managed to reproduce this and we will fix it in an upcoming update.

Best regards,

cTrader Team