Spotware
18 Apr 2023, 10:16

Dear trader,

Unfortunately we were not able to reproduce this problem. Please provide us with the following information

• Please share the logs of each application.
• Please let us know which workspace you use in each application
• After you share the above information here, send us troubleshooting from both machines the next time this happens. Add a link to this discussion in the description.

Best regards,

cTrader Team 

Spotware
18 Apr 2023, 09:48

Dear trader,

Can you please provide us with the source code of a cBot that will allow us to reproduce this problem?

Best regards,

cTrader Team

Spotware
18 Apr 2023, 09:48

RE: The bot's performance is significantly reduced when using version 4.7.7 compared to version 4.6.6

Fx4U.net said:

Dear ctrader team,

Thank you for always working to perfect ctrader.
There seems to be something wrong with this version because when I run the same bot with the same data source, the results running at ctrader 4.7.7 are significantly reduced compared to version 4.6.6.

Checking Bot: http://fx4u.net/robots/gbpusd-m15-price-action/
Data source: Icmarkets Tick data

Please note this issue and if possible fix it in the next versions.

Regards

 

Dear trader,

Unfortunately we cannot use the provided cBot to reproduce the problem. Please provide us with the cBot's source code or with a cBot version that does not require full access.

Best regards,

cTrader Team

Spotware
13 Apr 2023, 14:47

Dear traders,

Unfortunately we were not able to reproduce the issue. Please provide us with the following information

1. Symbol and timeframe of the specific instance
2. Backtesting/Optimization dates
3. Data source (Tick/m1 Bars/ Instance timeframe bars)

Best regards,

cTrader Team

Spotware
13 Apr 2023, 09:07

Dear trader,

Please send us an email at community@ctrader.com

Best regards,

cTrader Team

Spotware
13 Apr 2023, 09:06

Dear trader,

Can you please share with us the following?

1. cBot code
2. Optimization parameters
3. Optimization dates

Best regards,

cTrader Team

Spotware
13 Apr 2023, 09:03

Dear trader,

Can you please check the thread below and let us know if it helps you resolve the problem?

https://ctrader.com/forum/ctrader-support/36294

Best regards,

cTrader Team

Spotware
13 Apr 2023, 09:01

Dear trader,

Thanks for letting us know. Our team will investigate the reason that causes this issue.

Best regards,

cTrader Team

Spotware
12 Apr 2023, 17:25

Dear trader,

Thank you for reporting this issue. Could you please change your access rights to FullAccess and let us know if this resolves the problem?

Best regards,

cTrader Team

Spotware
12 Apr 2023, 16:38

Dear trader,

Pleaser restart your cTrader and let us know if this resolves the problem.

Best regards,

cTrader Team

Spotware
12 Apr 2023, 10:02

Dear trader,

Do you still experience this problem?

Best regards,

cTrader Team

Spotware
12 Apr 2023, 10:02

Dear traders,

Thank you for reporting this issue. It should have been fixed now.

Best regards,

cTrader Team

Spotware
12 Apr 2023, 10:01

Dear traders,

Thank you for reporting this issue. It should have been fixed now.

Best regards,

cTrader Team

Spotware
12 Apr 2023, 10:01

Dear trader,

Thank you for reporting this issue. It should have been fixed now.

Best regards,

cTrader Team

Spotware
12 Apr 2023, 10:01

Dear traders,

Thank you for reporting this issue. It should have been fixed now.

Best regards,

cTrader Team

Spotware
12 Apr 2023, 10:00

Hi James,

Thanks for reporting this problem. Can you please advise the exact steps we need to follow to reproduce this behavior? Alternatively, could you record a video so that we can understand what you are looking at?

Best regards,

cTrader Team

Spotware
12 Apr 2023, 09:58

Dear trader,

Thanks for reporting this behavior. Can you please advise which application you are using (Desktop, Web, Mobile)? Also would it be possible to record a video of this behavior?

Best regards,

cTrader Team 

Spotware
11 Apr 2023, 12:08

Dear trader,

Please send us some troubleshooting information the next time this happens. Also if you trust the source code, please try building it with AccessRights.FullAccess and let us know if this resolves the problem.

Best regards,

cTrader Team

Spotware
07 Apr 2023, 10:36 ( Updated at: 07 Apr 2023, 10:38 )

Dear trader,

The issue is investigated and relevant actions will be taken.

Best regards,

cTrader Team

Spotware
05 Apr 2023, 10:50

Dear trader,

Thank you. Please provide us with the following information

• cTrader ID
• Strategy Account Number
• Approximate time you tried to update the description and received this message

Best regards,

cTrader Team