RobinRaePhoto
14 Nov 2024, 02:41 ( Updated at: 14 Nov 2024, 06:34 )

RE: RE: RE: RE: RE: RE: cTrader web NOT usable lately!!

laurent.lacaze said: 

PanagiotisCharalampous said: 

RobinRaePhoto said: 

PanagiotisCharalampous said: 

RobinRaePhoto said: 

PanagiotisCharalampous said: 

Hi there,

Thank you for reporting this issue. Could you please send us some troubleshooting information the next time this happens? Please paste a link to this discussion inside the text box before you submit it.

Best regards,

Panagiotis
 

Thank you for your response. The video instruction did not show how to access the “troubleshooting” submission box. I finally figured out how to access it. I just submitted the troubleshooting information, including the link to this discussion. How will I hear back about this? 

Hi there,

The high memory usage in the browser may be due to a video card issue, which sometimes requires a computer restart to restore performance.

Please restart your Mac and check if your setup meets the minimum system requirements for cTrader. You can review them here: cTrader System Requirements.

If the issue persists, please wait for the next cTrader release, where we are working on fixing any potential issues.

Best regards,

Panagiotis

I forgot to mention in my last reply … I also tried using cTrader platform on Safari and Google Chrome. The problem also happens on both of those browsers, so it is not the browser. It is something in the application of the cTrader Web platform. As I said, I have been using cTrader Web for 2 years with no problems. This issue just began about a month ago. 

Hi there,

Any chance you can try another device as well and let us know if the issue persists?

Best regards,

Panagiotis

Hi there,

I have the same issue and I reported an issue like in your video a few days ago. There is a memory leak in the app where the consumed memory increases at a crazy pace. After 30mn my memory is at 2go and goes to 4,x go after 1 or 2 hours and then my tab freezes and I have to close and reopen my tab.

Please help!

Laurent

 

Hello Laurent, 

Thank you for posting your reply to this discussion. 

This is interesting to hear you say it is a problem with memory usage. I heard someone else mention that it could be that Firefox browser uses too much memory for this. I don't know if that is same problem I have, but it might be part of the problem. I did not have this problem for the past 2 years of using cTrader Web. This issue just started about a month ago. It seems many people are experiencing issues with the most recent update of cTrader Web. Maybe this could be causing this?? I wish they will check into this right away! I need to get back to my trading now! 

RobinRaePhoto
14 Nov 2024, 02:36 ( Updated at: 14 Nov 2024, 06:34 )

RE: RE: RE: RE: RE: cTrader web NOT usable lately!!

PanagiotisCharalampous said: 

RobinRaePhoto said: 

PanagiotisCharalampous said: 

RobinRaePhoto said: 

PanagiotisCharalampous said: 

Hi there,

Thank you for reporting this issue. Could you please send us some troubleshooting information the next time this happens? Please paste a link to this discussion inside the text box before you submit it.

Best regards,

Panagiotis
 

Thank you for your response. The video instruction did not show how to access the “troubleshooting” submission box. I finally figured out how to access it. I just submitted the troubleshooting information, including the link to this discussion. How will I hear back about this? 

Hi there,

The high memory usage in the browser may be due to a video card issue, which sometimes requires a computer restart to restore performance.

Please restart your Mac and check if your setup meets the minimum system requirements for cTrader. You can review them here: cTrader System Requirements.

If the issue persists, please wait for the next cTrader release, where we are working on fixing any potential issues.

Best regards,

Panagiotis

I forgot to mention in my last reply … I also tried using cTrader platform on Safari and Google Chrome. The problem also happens on both of those browsers, so it is not the browser. It is something in the application of the cTrader Web platform. As I said, I have been using cTrader Web for 2 years with no problems. This issue just began about a month ago. 

Hi there,

Any chance you can try another device as well and let us know if the issue persists?

Best regards,

Panagiotis

I'm sorry I don't have another device to try this on. I only use my Mac desktop computer for trading. I also monitor trades and do some trades on my iPhone using the iPhone app. The problem does not occur on my iPhone, but that is a totally different platform. The issue is with the cTrader Web platform. This is what I need to use for most of my trading. This problem with constant freezing makes my trading almost impossible! 

Hoping for a solution, 

Robin Rae Swanson

RobinRaePhoto
11 Nov 2024, 16:19 ( Updated at: 12 Nov 2024, 06:20 )

RE: RE: RE: cTrader web NOT usable lately!!

PanagiotisCharalampous said: 

RobinRaePhoto said: 

PanagiotisCharalampous said: 

Hi there,

Thank you for reporting this issue. Could you please send us some troubleshooting information the next time this happens? Please paste a link to this discussion inside the text box before you submit it.

Best regards,

Panagiotis
 

Thank you for your response. The video instruction did not show how to access the “troubleshooting” submission box. I finally figured out how to access it. I just submitted the troubleshooting information, including the link to this discussion. How will I hear back about this? 

Hi there,

The high memory usage in the browser may be due to a video card issue, which sometimes requires a computer restart to restore performance.

Please restart your Mac and check if your setup meets the minimum system requirements for cTrader. You can review them here: cTrader System Requirements.

If the issue persists, please wait for the next cTrader release, where we are working on fixing any potential issues.

Best regards,

Panagiotis

I forgot to mention in my last reply … I also tried using cTrader platform on Safari and Google Chrome. The problem also happens on both of those browsers, so it is not the browser. It is something in the application of the cTrader Web platform. As I said, I have been using cTrader Web for 2 years with no problems. This issue just began about a month ago. 

RobinRaePhoto
11 Nov 2024, 16:14 ( Updated at: 12 Nov 2024, 06:20 )

RE: RE: RE: cTrader web NOT usable lately!!

PanagiotisCharalampous said: 

RobinRaePhoto said: 

PanagiotisCharalampous said: 

Hi there,

Thank you for reporting this issue. Could you please send us some troubleshooting information the next time this happens? Please paste a link to this discussion inside the text box before you submit it.

Best regards,

Panagiotis
 

Thank you for your response. The video instruction did not show how to access the “troubleshooting” submission box. I finally figured out how to access it. I just submitted the troubleshooting information, including the link to this discussion. How will I hear back about this? 

Hi there,

The high memory usage in the browser may be due to a video card issue, which sometimes requires a computer restart to restore performance.

Please restart your Mac and check if your setup meets the minimum system requirements for cTrader. You can review them here: cTrader System Requirements.

If the issue persists, please wait for the next cTrader release, where we are working on fixing any potential issues.

Best regards,

Panagiotis

This cannot be the problem. cTrader worked fine for me for 2 years. This problem started about a month ago. 

Of course I restart my computer at least once a day. This problems happens all the time! 

My setup exceeds the cTrader system requirements. So this is not the issue. 

I cannot wait until the next cTrader release! I used this as my main trading platform… I trade every day! 

Please tell me what can be done. If I am forced to use a different trading platform, then I will also need to change my trading account. This is crazy! 

RobinRaePhoto
08 Nov 2024, 20:49 ( Updated at: 09 Nov 2024, 12:13 )

RE: cTrader web NOT usable lately!!

PanagiotisCharalampous said: 

Hi there,

Thank you for reporting this issue. Could you please send us some troubleshooting information the next time this happens? Please paste a link to this discussion inside the text box before you submit it.

Best regards,

Panagiotis
 

Thank you for your response. The video instruction did not show how to access the “troubleshooting” submission box. I finally figured out how to access it. I just submitted the troubleshooting information, including the link to this discussion. How will I hear back about this?