alexei.kuntysh
08 Nov 2024, 04:53 ( Updated at: 08 Nov 2024, 06:14 )

RE: cloud-connection lost

PanagiotisCharalampous said: 

Hi all,

This problem should have been resolved by now. Please restart your cTrader and in case you still experience problems, please send us some troubleshooting information quoting this thread.

Best regards,

Panagiotis

 

Hi Panagiotis,

Yes, thank you! Everything works now.

alexei.kuntysh
08 Nov 2024, 04:53 ( Updated at: 08 Nov 2024, 06:14 )

RE: cTrader latest version disconnecting problem

PanagiotisCharalampous said: 

Hi all,

This problem should have been resolved by now. Please restart your cTrader and in case you still experience problems, please send us some troubleshooting information quoting this thread.

Best regards,

Panagiotis

Hi Panagiotis,

Yes, thank you! Everything works now.

alexei.kuntysh
07 Nov 2024, 05:07 ( Updated at: 07 Nov 2024, 06:56 )

RE: cloud-connection lost

samyelzallat said: 

Hello , I've been experiencing this too for around 3 days now

it happens when Algo tries to sync, it can only do the first sync when you open the software, then is never able to reconnect and gets stuck
The only solution is restarting over and over

 

The same on my side.

alexei.kuntysh
07 Nov 2024, 05:06 ( Updated at: 07 Nov 2024, 06:56 )

RE: RE: RE: cTrader latest version disconnecting problem

josuecavalcante said: 

emaile2008 said: 

PanagiotisCharalampous said: 

Hi there,

Could you please send us some troubleshooting information the next time this happens? Please paste a link to this discussion inside the text box before you submit it.

Best regards,

Panagiotis

 

Solved it by re install ctrader

I'm still having this issue, in 5 min after starting the application the option to switch from workloads doesn't show.. and also the indicators are not showing on the chart,

It's happening with different internet providers and different pcs.. already tried reinstalling but it didn't fix.

 

The same on my side. On different PCs, different internet providers, different locations. Will follow to see if this is solved by Spotware.