Hi there is an update to my issue..Now I can copy trades again from my FPMarkets account but there is an issue where my funds appear to be stuck.
It says that I am currently invested but I cannot access the funds to remove or reinvest them
When I reach out to the broker they say to reach out to ctrader..when I reach out to ctrader they say to reach out to my broker. Is there someone able to specifically look into my account and fix my unable to access funds issue?
EMAIL RECEIVED FROM CTRADER: Dear trader,
In order for the service to be available to traders, the broker needs to offer it to their clients. Based on the message you receive, the broker does not offer the service to you at the moment. Unfortunately we cannot know why the service is not available for you by your broker. You need to address this question to them.
Best regards,
cTrader Community Team
EMAIL RECEIVED FROM BROKER
Dear Client,
Thanks for your email.
Please note, copy trading on cTrader is run by Spotware and it is not controlled by FP Markets.
Please contact Spotware directly for any copy trading questions on cTrader platform.
Any other questions, please let us know.
Kind regards, William
FP Markets LLC,
Hi there,
As explained above this is a broker issue. cTrader does not manage your account settings.
Best regards,
Panagiotis
Are you able to see that the broker says to reach out to ctrader and then ctrader says to reach out to the broker.Is there someone specifically able to look into my issue?
As explained numerous times, your broker. cTrader cannot help you with your issue. You will not get a different answer in this forum.
Is there someone way that I can get someone to specifically look at my ctrader account and perhaps coordinate with the broker to look at this issue? I have reached out to the broker as suggested but they don't seem to be able to address the issue.
When I look at stopped signals..it shows the balance 655.45 owed to me but there is some bug or glitch that it did not transfer to my main fpmarkets account so I cannot see or access the funds.
When I click on restart copying, it shows
So there appears some glitch with the software (ctrader) and fpmarkets is not seeing the account..So how do I get both parties involved..Thanks
Hi there is an update to my issue..Now I can copy trades again from my FPMarkets account but there is an issue where my funds appear to be stuck.
It says that I am currently invested but I cannot access the funds to remove or reinvest them
When I reach out to the broker they say to reach out to ctrader..when I reach out to ctrader they say to reach out to my broker. Is there someone able to specifically look into my account and fix my unable to access funds issue?
EMAIL RECEIVED FROM CTRADER: Dear trader,
In order for the service to be available to traders, the broker needs to offer it to their clients. Based on the message you receive, the broker does not offer the service to you at the moment. Unfortunately we cannot know why the service is not available for you by your broker. You need to address this question to them.
Best regards,
cTrader Community Team
EMAIL RECEIVED FROM BROKER
Dear Client,
Thanks for your email.
Please note, copy trading on cTrader is run by Spotware and it is not controlled by FP Markets.
Please contact Spotware directly for any copy trading questions on cTrader platform.
Any other questions, please let us know.
Kind regards, William
FP Markets LLC,
Hi there,
As explained above this is a broker issue. cTrader does not manage your account settings.
Best regards,
Panagiotis
Are you able to see that the broker says to reach out to ctrader and then ctrader says to reach out to the broker.Is there someone specifically able to look into my issue?
manigault
09 Aug 2024, 11:51
( Updated at: 09 Aug 2024, 12:04 )
Hi there is an update to my issue..Now I can copy trades again from my FPMarkets account but there is an issue where my funds appear to be stuck.
It says that I am currently invested but I cannot access the funds to remove or reinvest them
When I reach out to the broker they say to reach out to ctrader..when I reach out to ctrader they say to reach out to my broker. Is there someone able to specifically look into my account and fix my unable to access funds issue?
EMAIL RECEIVED FROM CTRADER: Dear trader,
In order for the service to be available to traders, the broker needs to offer it to their clients. Based on the message you receive, the broker does not offer the service to you at the moment. Unfortunately we cannot know why the service is not available for you by your broker. You need to address this question to them.
Best regards,
cTrader Community Team
EMAIL RECEIVED FROM BROKER
Dear Client,
Thanks for your email.
Please note, copy trading on cTrader is run by Spotware and it is not controlled by FP Markets.
Please contact Spotware directly for any copy trading questions on cTrader platform.
manigault
09 Aug 2024, 15:41 ( Updated at: 10 Aug 2024, 05:51 )
RE: RE: RE: RE: Unable to copy trades via my FPMarkets account.
PanagiotisCharalampous said:
Is there someone way that I can get someone to specifically look at my ctrader account and perhaps coordinate with the broker to look at this issue? I have reached out to the broker as suggested but they don't seem to be able to address the issue.
When I look at stopped signals..it shows the balance 655.45 owed to me but there is some bug or glitch that it did not transfer to my main fpmarkets account so I cannot see or access the funds.
When I click on restart copying, it shows
So there appears some glitch with the software (ctrader) and fpmarkets is not seeing the account..So how do I get both parties involved..Thanks
@manigault