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canstren
17 Jul 2024, 16:54
( Updated at: 18 Jul 2024, 05:55 )
Hello Bernhard,
This very question happened to me, I was in a trade I was just about to close when I suddenly got an Error message.. therefore I couldn't close it regardless of how many tries! Due to this I lost my whole prop firm account as my propfirm said I had breached the rules!
So no, Ctrader doesn't have any stoploss or anything.. The only message was an error message and was like that for at least 7-8 minuter while I saw my whole account breaching the limit!
As you said they are supposed to do the maintenance during non-trading hours but not this time and not even a warning!!
CTRADER I urge you to contact me about this matter because this is not okay!
Regards Kai
@canstren
canstren
21 Jul 2024, 15:34
Hello Bernhard,
This very question happened to me, I was in a trade I was just about to close when I suddenly got an Error message.. therefore I couldn't close it regardless of how many tries! Due to this I lost my whole prop firm account as my propfirm said I had breached the rules!
So no, Ctrader doesn't have any stoploss or anything.. The only message was an error message and was like that for at least 7-8 minuter while I saw my whole account breaching the limit!
As you said they are supposed to do the maintenance during non-trading hours but not this time and not even a warning!!
CTRADER I urge you to contact me about this matter because this is not okay!
Regards Kai
@canstren