mehracc654
04 Nov 2024, 11:49

hi

This case has been reported by many people, but so far no announcement or answer has come out, why is the support indifferent to this issue?

mehracc654
04 Nov 2024, 11:33

Unfortunately, no response is given to these problems and no one has received an answer, what should we do?

mehracc654
04 Nov 2024, 11:33

Unfortunately, no response is given to these problems and no one has received an answer, what should we do?

mehracc654
04 Nov 2024, 09:56

RE: Latest Ctrader

tadas8891 said: 

I experience same problem since this weekend 

We hope they will fix this problem soon. All our business has stopped. My planning for this week is completely messed up

mehracc654
04 Nov 2024, 09:52

RE: Workspace and drawings not saving

Does ctrader desktop also have cache? If so, where should we delete it?

mehracc654
04 Nov 2024, 09:52

RE: Workspace and drawings not saving

Does ctrader desktop also have cache? If so, where should we delete it?

mehracc654
04 Nov 2024, 07:30

RE: The difference between workspace desktop version and web version

Thank you for your attention, but this is considered a weakness for this program, like now that access to the workspace is cut off and practically nothing is saved, and there is a day when I can't do any activity on the chart. He took workspace backup and kept his files in a personal folder, if all our analysis on the chart is lost, who is responsible?

mehracc654
03 Nov 2024, 23:51 ( Updated at: 04 Nov 2024, 06:50 )

When we exit ctrader, the workspace is not saved because it is disabled. This deactivation happens after a few minutes of entering the program.

mehracc654
03 Nov 2024, 23:43 ( Updated at: 04 Nov 2024, 06:49 )

I have a problem in workspace my account , it becomes inactive and the information I have on the chart is not saved. What is the cause of this problem? If it is from your servers, can you solve it? I am really facing a problem.

I have attached the picture of this state, At the beginning of working with the program, it is active, after working for a while, it becomes inactive

mehracc654
03 Nov 2024, 23:43 ( Updated at: 04 Nov 2024, 06:49 )

I have a problem in workspace my account , it becomes inactive and the information I have on the chart is not saved. What is the cause of this problem? If it is from your servers, can you solve it? I am really facing a problem.

I have attached the picture of this state, At the beginning of working with the program, it is active, after working for a while, it becomes inactive

mehracc654
03 Nov 2024, 23:37 ( Updated at: 04 Nov 2024, 06:49 )

problem in save workspace

I have a problem in workspace my account , it becomes inactive and the information I have on the chart is not saved. What is the cause of this problem? If it is from your servers, can you solve it? I am really facing a problem.

I have attached the picture of this state, does this issue have anything to do with the closing of the market?

At the beginning of working with the program, it is active, after working for a while, it becomes inactive