yaqeenmnoor Forum Activity | cTrader Community

I am using Cloudflare’s DNS over HTTPS service (WARP+ aka https://1.1.1.1) because some sites are blocked in my country (Indonesia).

This apparently causes a problem with cTrader mobile where the app would ask me if I am a US citizen as shown in the sceenshot.

The prompt would always appear whenever I open the app, even if the app has been running in the background for some time.

I checked other GeoIP services and eventhough my connection is tunneled thru their VPN via their Wireguard protocol, those GeoIP services would always detect the Cloudflare IPs in Indonesia (not US)

Can this be fixed?

Thanks!

Pakai Tsel kah om? soalnya hanya tsel yg ga bisa buka cTrader mobile, selain tsel bisa dan lancar, tidak perlu pakai DNS/VPN, tetapi sekarang malah ga bisa semuanya, setelah update ke versi 4.7 dark mode.. semua ISP ga bisa akses cTrader, jadi harus VPN/DNS... ayo bareng2 kontak cTrader om, untuk memperbaiki ini... Salam dari Trader Jawa Timur,

@yaqeenmnoor

yaqeenmnoor
13 Jul 2021, 14:54

RE:

PanagiotisCharalampous said:

Hi yaqeenmnoor,

Can you share the log? Did you try installing using a VPS?

Best Regards,

Panagiotis

Join us on Telegram and Facebook

I try to use a VPN but it doesn't work

@yaqeenmnoor

yaqeenmnoor
13 Jul 2021, 14:42

RE:

PanagiotisCharalampous said:

Hi yaqeenmnoor,

Can you share the log? Did you try installing using a VPS?

Best Regards,

Panagiotis

Join us on Telegram and Facebook

The following properties have been set:
Property: [AdminUser] = true {boolean}
Property: [InstallMode] = HomeSite {string}
Property: [NTProductType] = 1 {int}
Property: [ProcessorArchitecture] = AMD64 {string}
Property: [VersionNT] = 10.0.0 {version}
Running checks for package 'Windows Installer 3.1', phase BuildList
The following properties have been set for package 'Windows Installer 3.1':
Running checks for command 'WindowsInstaller3_1\WindowsInstaller-KB893803-v2-x86.exe'
Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionMsi' and value '3.1': true
Result of checks for command 'WindowsInstaller3_1\WindowsInstaller-KB893803-v2-x86.exe' is 'Bypass'
'Windows Installer 3.1' RunCheck result: No Install Needed
Running checks for package 'Microsoft .NET Framework 4 Client Profile (x86 and x64)', phase BuildList
Reading value 'Version' of registry key 'HKLM\Software\Microsoft\NET Framework Setup\NDP\v4\Client'
Read string value '4.8.04084'
Setting value '4.8.04084 {string}' for property 'DotNet40Client_TargetVersion'
The following properties have been set for package 'Microsoft .NET Framework 4 Client Profile (x86 and x64)':
Property: [DotNet40Client_TargetVersion] = 4.8.04084 {string}
Running checks for command 'DotNetFX40Client\dotNetFx40_Client_x86_x64.exe'
Result of running operator 'ValueEqualTo' on property 'InstallMode' and value 'HomeSite': true
Result of checks for command 'DotNetFX40Client\dotNetFx40_Client_x86_x64.exe' is 'Bypass'
Running checks for command 'DotNetFX40Client\dotNetFx40_Client_setup.exe'
Result of running operator 'ValueNotEqualTo' on property 'InstallMode' and value 'HomeSite': false
Result of running operator 'VersionGreaterThanOrEqualTo' on property 'DotNet40Client_TargetVersion' and value '4.0.30129': true
Result of checks for command 'DotNetFX40Client\dotNetFx40_Client_setup.exe' is 'Bypass'
'Microsoft .NET Framework 4 Client Profile (x86 and x64)' RunCheck result: No Install Needed
Running checks for package 'Windows Installer 4.5', phase BuildList
Looking up path for special folder 'WindowsFolder'
Running check with folder 'C:\Windows\System32' and file 'msi.dll'
Attempting to find file 'C:\Windows\System32\msi.dll'
File version is '5.0.19041.928'
Setting value '5.0.19041.928 {version}' for property 'VersionMsiDll'
The following properties have been set for package 'Windows Installer 4.5':
Property: [VersionMsiDll] = 5.0.19041.928 {version}
Running checks for command 'WindowsInstaller4_5\WindowsXP-KB942288-v3-x86.exe'
Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionMsi' and value '4.5': true
Result of checks for command 'WindowsInstaller4_5\WindowsXP-KB942288-v3-x86.exe' is 'Bypass'
Running checks for command 'WindowsInstaller4_5\WindowsXP-KB958655-v2-x86-ENU.exe'
Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionMsiDll' and value '4.5.6001.22299': true
Result of checks for command 'WindowsInstaller4_5\WindowsXP-KB958655-v2-x86-ENU.exe' is 'Bypass'
Running checks for command 'WindowsInstaller4_5\WindowsServer2003-KB942288-v4-x86.exe'
Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionMsi' and value '4.5': true
Result of checks for command 'WindowsInstaller4_5\WindowsServer2003-KB942288-v4-x86.exe' is 'Bypass'
Running checks for command 'WindowsInstaller4_5\WindowsServer2003-KB958655-v2-x86-ENU.exe'
Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionMsiDll' and value '4.5.6001.22299': true
Result of checks for command 'WindowsInstaller4_5\WindowsServer2003-KB958655-v2-x86-ENU.exe' is 'Bypass'
Running checks for command 'WindowsInstaller4_5\WindowsServer2003-KB942288-v4-x64.exe'
Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionMsi' and value '4.5': true
Result of checks for command 'WindowsInstaller4_5\WindowsServer2003-KB942288-v4-x64.exe' is 'Bypass'
Running checks for command 'WindowsInstaller4_5\WindowsServer2003.WindowsXP-KB958655-v2-x64-ENU.exe'
Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionMsiDll' and value '4.5.6001.22299': true
Result of checks for command 'WindowsInstaller4_5\WindowsServer2003.WindowsXP-KB958655-v2-x64-ENU.exe' is 'Bypass'
Running checks for command 'WindowsInstaller4_5\Windows6.0-KB958655-v2-x86.MSU'
Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionMsiDll' and value '4.5.6001.22308': true
Result of checks for command 'WindowsInstaller4_5\Windows6.0-KB958655-v2-x86.MSU' is 'Bypass'
Running checks for command 'WindowsInstaller4_5\Windows6.0-KB958655-v2-x86.MSU'
Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionMsiDll' and value '4.5.6000.20817': true
Result of checks for command 'WindowsInstaller4_5\Windows6.0-KB958655-v2-x86.MSU' is 'Bypass'
Running checks for command 'WindowsInstaller4_5\Windows6.0-KB958655-v2-x64.MSU'
Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionMsiDll' and value '4.5.6001.22308': true
Result of checks for command 'WindowsInstaller4_5\Windows6.0-KB958655-v2-x64.MSU' is 'Bypass'
Running checks for command 'WindowsInstaller4_5\Windows6.0-KB958655-v2-x64.MSU'
Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionMsiDll' and value '4.5.6000.20817': true
Result of checks for command 'WindowsInstaller4_5\Windows6.0-KB958655-v2-x64.MSU' is 'Bypass'
'Windows Installer 4.5' RunCheck result: No Install Needed
Running checks for package 'Windows Imaging Component', phase BuildList
Looking up path for special folder 'WindowsFolder'
Running check with folder 'C:\Windows\system32' and file 'PhotoMetadataHandler.dll'
Attempting to find file 'C:\Windows\system32\PhotoMetadataHandler.dll'
File version is '10.0.19041.746'
Setting value '10.0.19041.746 {version}' for property 'VersionPMHdll32'
Looking up path for special folder 'WindowsFolder'
Running check with folder 'C:\Windows\SysWOW64' and file 'PhotoMetadataHandler.dll'
Attempting to find file 'C:\Windows\SysWOW64\PhotoMetadataHandler.dll'
File version is '10.0.19041.746'
Setting value '10.0.19041.746 {version}' for property 'VersionPMHdll64'
The following properties have been set for package 'Windows Imaging Component':
Property: [VersionPMHdll32] = 10.0.19041.746 {version}
Property: [VersionPMHdll64] = 10.0.19041.746 {version}
Running checks for command 'WindowsImagingComponent\wic_x86.exe'
Result of running operator 'ValueNotEqualTo' on property 'ProcessorArchitecture' and value 'Intel': true
Result of checks for command 'WindowsImagingComponent\wic_x86.exe' is 'Bypass'
Running checks for command 'WindowsImagingComponent\wic_x64.exe'
Result of running operator 'ValueNotEqualTo' on property 'ProcessorArchitecture' and value 'AMD64': false
Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionPMHdll64' and value '6.0.5840.16388': true
Result of checks for command 'WindowsImagingComponent\wic_x64.exe' is 'Bypass'
'Windows Imaging Component' RunCheck result: No Install Needed
Launching Application.
URLDownloadToCacheFile failed with HRESULT '-2146697210'
Error: An error occurred trying to download 'http://icmarketssc.ctrader.com/xTrader.application'.

@yaqeenmnoor

yaqeenmnoor
06 Oct 2020, 06:50 ( Updated at: 21 Dec 2023, 09:22 )

RE:

PanagiotisCharalampous said:

Hi tradinginsider,

Please send us the application you have downloaded and trying to execute at community@spotware.com so that we can investigate further.

Best Regards,

Panagiotis

Join us on Telegram

Unable to send sir, it looks like it is blocked by the system.
I'll just send it to your telegram.

@yaqeenmnoor

yaqeenmnoor
05 Oct 2020, 09:28 ( Updated at: 21 Dec 2023, 09:22 )

RE:

PanagiotisCharalampous said:

Hi tradinginsider,

Please try a clean installation of cTrader and let us know if it resolves the problem.

Best Regards,

Panagiotis

Join us on Telegram

I have done it according to the instructions above, but the "Cannot Start Application" dialog still appears when I want to install the application.

PLATFORM VERSION INFO
   Windows            : 10.0.19041.0 (Win32NT)
   Common Language Runtime    : 4.0.30319.42000
   System.Deployment.dll        : 4.8.4240.0 built by: NET48REL1LAST_B
   clr.dll            : 4.8.4220.0 built by: NET48REL1LAST_C
   dfdll.dll            : 4.8.4240.0 built by: NET48REL1LAST_B
   dfshim.dll            : 10.0.19041.1 (WinBuild.160101.0800)

SOURCES
Deployment url : http://icmarketssc.ctrader.com/xTrader.application

ERROR SUMMARY
   Below is a summary of the errors, details of these errors are listed later in the log.
   * Activation of http://icmarketssc.ctrader.com/xTrader.application resulted in exception. Following failure messages were detected:
       + Exception reading manifest from http://icmarketssc.ctrader.com/xTrader.application: the manifest may not be valid or the file could not be opened.
       + DTD is prohibited in this XML document.

COMPONENT STORE TRANSACTION FAILURE SUMMARY
No transaction error was detected.

WARNINGS
There were no warnings during this operation.

OPERATION PROGRESS STATUS
* [10/5/2020 1:27:16 PM] : Activation of http://icmarketssc.ctrader.com/xTrader.application has started.

ERROR DETAILS
   Following errors were detected during this operation.
   * [10/5/2020 1:27:16 PM] System.Deployment.Application.InvalidDeploymentException (ManifestParse)
       - Exception reading manifest from http://icmarketssc.ctrader.com/xTrader.application: the manifest may not be valid or the file could not be opened.
       - Source: System.Deployment
       - Stack trace:
           at System.Deployment.Application.ManifestReader.FromDocument(String localPath, ManifestType manifestType, Uri sourceUri)
           at System.Deployment.Application.DownloadManager.DownloadDeploymentManifestDirectBypass(SubscriptionStore subStore, Uri& sourceUri, TempFile& tempFile, SubscriptionState& subState, IDownloadNotification notification, DownloadOptions options, ServerInformation& serverInformation)
           at System.Deployment.Application.DownloadManager.DownloadDeploymentManifestBypass(SubscriptionStore subStore, Uri& sourceUri, TempFile& tempFile, SubscriptionState& subState, IDownloadNotification notification, DownloadOptions options)
           at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivation(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl, Uri& deploymentUri)
           at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivationWithRetry(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl)
--- End of stack trace from previous location where exception was thrown ---
           at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
           at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivationWithRetry(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl)
           at System.Deployment.Application.ApplicationActivator.ActivateDeploymentWorker(Object state)
       --- Inner Exception ---
       System.Xml.XmlException
       - DTD is prohibited in this XML document.
       - Source: System.Xml
       - Stack trace:
           at System.Xml.XmlTextReaderImpl.Throw(Exception e)
           at System.Xml.XmlTextReaderImpl.ParseDoctypeDecl()
           at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
           at System.Deployment.Application.ManifestValidatingReader.XmlFilteredReader.Read()
           at System.Xml.XsdValidatingReader.Read()
           at System.Deployment.Application.ManifestReader.FromDocument(String localPath, ManifestType manifestType, Uri sourceUri)

COMPONENT STORE TRANSACTION DETAILS
No transaction information is available.

@yaqeenmnoor

yaqeenmnoor
12 Jun 2020, 20:52

RE:

PanagiotisCharalampous said:

Hi tradinginsider,

This is in progress and will become available in one of the upcoming releases of cTrader Mobile apps.

Best Regards,

Panagiotis

Join us on Telegram

good news, I'm glad to hear that, hopefully released soon

@yaqeenmnoor

yaqeenmnoor
22 Aug 2017, 23:43

Good

Waiting for this update.. Good luck

@yaqeenmnoor

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