ctid241170
03 Oct 2016, 18:57

RE: RE: MyFXBook: all my cTrader accounts 'Last Update Date' > 2 Days

Spotware said:

BigStackBully said:

Hi guys,

MyFXBook: all my cTrader accounts (5 demo, 1 real) -- 'Last Update Date' > 2 Days. No error messages.

It is the 1st time that i have this problem.

I asked MyFXBook -- no answer until now. Do you have an idea how to fix it?

Thanks

 

Hello!

From our side we can see that some access tokens, generated for MyFxBook, are expired at the time and they don't refresh them. This might be the reason of the issue.

Please try to disconnect your account from MyFxBook and connect it again to regenerate the tokens. This should solve the problem if those expired tokens are really the reason.

Otherwise please contact MyFxBook support.

I'm having the same problem, been disconnected for about 4 days now. I'm unable to add any of my cTrader accounts to MyFXBook profile I get the error message "Error. You haven't approved any account".

Any one figured this out?